Team Lead, Airport Customer Experience Administration

JobsCloseBy Editorial Insights

American Airlines is seeking a Team Lead for Airport Customer Experience Administration at DFW, a hands-on leadership role in the Airport Hubs Team. You’ll lead and schedule Support Staff, train hires, coordinate payroll and onboarding, and manage security access while partnering with airport operations. Requirements include a high school diploma or GED, office experience, and leadership experience preferred; proficiency in MS Office; strong written and verbal communication; and the ability to multitask in a fast paced environment with FAA checks for unescorted access if needed. To apply, tailor your resume to highlight payroll, onboarding, training, scheduling, and cross-functional coordination, and include measurable outcomes that demonstrate problem solving, adaptability and service mindset. Benefits include travel perks and health coverage.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for supporting the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasks
• This role is a part of the Airport Hubs & Gateway Team within our Customer Experience group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a group of Support Staff team members through various office duties within the Team Support department 
• Assign schedules for the Support Staff team members within the Admin department
• Responsible to create and provide training to new team members on the Team Support team
• Coordinates with airport personnel to manage airport parking 
• Responsible for leading the payroll process 
• Cover duties and responsibilities of Managers when absent
• Provides assistance with preparation of management presentations, analysis on trends and special projects as required
• Tracks and ensures employees have appropriate system access, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• Previous leadership experience
• Bachelor's degree or prior college education

Skills, Licenses & Certifications

• Intermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc.
• Demonstrates excellent verbal and written communication skills, effectively conveying information to diverse audiences. 
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.