Team Leader 3 - Concierge - Jumeirah Marsa Al Arab

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Jumeirah Marsa Al Arab is seeking a Team Leader in Concierge. The role includes greeting guests, opening doors, guiding them to rooms with Front Office and Valet, assisting with luggage, delivering messages, and serving as the first contact for security at check-in. The ideal candidate has up to 2 years of international hospitality experience, a proven ability to work across cultures, project management skills, and meticulous attention to detail. To apply, tailor your resume to highlight guest service, cross-department collaboration, security awareness, and language skills; include certifications and coordinating tasks in a multicultural setting. Benefits include tax-free AED salary, generous F&B perks, hotel-rate access, and comprehensive health cover.

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab. 

About the Job:

An opportunity has arisen for a Team Leader to join our Concierge Team at Jumeirah Marsa Al Arab Hotel. The main duties and responsibilities of this role:

• Open the car door for all guests arriving or leaving from the main entrance of the property in a polite and courteous manner and greet them with a warm smile to provide warm welcoming to guests on arrival and departure
• Coordinate constantly with the Front Office and Valet to escort guests to their rooms and demonstrate them the room facilities and features
• Assist guests with loading and unloading luggage, as well as transporting and collecting it from the guest room, while ensuring that no luggage or personal items are damaged 
• Deliver any messages, parcels, mail, newspapers, and other items as requested to guest room,  always verifying the guest’s name and room number to ensure everything is delivered appropriately and on time
• Identify and assist with security matters as a first point of call for guests checking into the SBU to ensure any security risks are minimized
• Perform related tasks and duties as assigned and deemed responsible by management

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Exposure to working with a multi-cultural team
• Project Management Skills
• Detail orientated

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.