Team Leader

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EML seeks a permanent full-time Team Leader in Melbourne to lead a team of Impairment Benefit Specialists and Whole Person Impairment Specialists within the Victorian Workers Compensation framework. You will manage performance against KRAs, foster a customer-centric operating model, and drive continuous improvement while staying abreast of industry trends. The role offers remote work two days per week after training, strong development support, and a culture that values diversity and inclusion. To apply, highlight your leadership of 5 to 10 staff, solid knowledge of impairment benefits and Victorian WorkSafe requirements, and tangible results using the STAR method; demonstrate collaboration and a growth mindset, and apply now.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As a Team Leader you will lead a team of Impairment Benefit Specialists and Whole Person Impairment Specialists within the legislation and achieve compliance with the Performance Measures.
 

The role will ensure portfolios are pro-actively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.
 

This is a permanent, full time position based in our Melbourne office, with flexibility to work from home 2 days per week.

YOUR RESPONSIBILITIES

• Ensure team members achieve performance and KRA targets as set out under the BU performance framework.
• Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
• Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
• Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
• Ensuring appropriate strategies are in place to maximise performance revenue, report and use the insights.

ABOUT YOU

• Experience in leadership (preferred) within the Impairment Benefits space in the Victorian Workers Compensation scheme.
• Strong understanding of the contractual requirements and performance measures for Victorian WorkSafe Agents.
• Demonstrated experience leading a team of between 5-10 individuals.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture

• Flexibility with opportunity to WFH when you are fully trained in your role.

• A corporate wellbeing program with discounted health insurance and gym membership

• Access to discounts at over 350 retailers through our Rewards Hub program

• Entitlement to an annual tenure and performance-based recognition reward

• Comprehensive learning and development support

• Companywide events to celebrate success.

• Quarterly Reward and Recognition Awards

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.