Team Leader - Critical Incident Desk

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City FM Australia is hiring a Team Leader for the Critical Incident Desk in Mulgrave. This permanent full-time role runs Monday to Friday from 7:00am to 7:00pm, with two work-from-home days after a two-week in-office training. You will lead a 24/7 contact centre team, drive KPI achievement, manage rostering and workload, and liaise with stakeholders. Essential: proven Team Leader or Supervisor experience, solid customer service background, and success in fast-paced environments; strong communication, attention to detail and computer skills. Tips: tailor your cover letter with quantified leadership results, cite incident handling and problem solving, show shift flexibility, and apply through the portal. City is an Equal Opportunity Employer; direct applications preferred.

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City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.


The Opportunity:

We are now seeking an energetic, self -motivated individual, with strong communication skills to support our team members. This role includes a wide range of responsibilities, which will require an efficient and mature approach, whist working in a fast paced, dynamic environment. This is a Permanent opportunity working Monday - Friday between 7:00am and 7:00pm.
CityFM offers Work from home two days per week, at the conclusion of a 2 week in office training period.


Why you want to work for our team:
• Flexible working arrangements - Work 2 days from her per week!
• Career progression making use of our extensive learning and development program.
• Working within a custom designed modern building with free on- site secure parking
• Discounts Hub with exclusive discounts across major Australian retailers


Your key responsibilities will include:
• Lead, mentor, motivate and manage a diverse team
• Ensure set targets and KPI’s are achieved
• Manage day-to-day workload of team members as well as rostering
• Liaise with internal and external stakeholders
• Work within a fast-paced contact centre environment that operates 24/7


You will be required to have/ be:

• Previous Team Leader/Supervisor experience with the ability to lead a team - Essential
• Previous Customer Service experience – Essential
• Previously worked in a fast-paced contact centre and or office environment
• Proven ability to build and maintain customer relationships with internal and external stakeholders
• Driven to succeed and able to achieve and exceed targets/KPIs
• High level of attention to detail, with excellent communication and computer skills


Send a cover letter and resume now via the Apply now button!

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals