Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

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Mashreq is seeking a results-driven Team Leader for Injaz-RBG-DBC PL Fulfillment in the Retail Banking Group to lead a telesales and fulfillment unit and consistently hit sales lead targets. The role focuses on developing and executing telesales strategies, maintaining service standards, keeping unqualified leads below 3%, planning capacity, and coaching agents through monitoring, quizzes and feedback, including recruitment, training, certification and deployment of Telesales Agents. You will liaise with the Sales Manager and Product for calling programs, drive automation and efficiency, and design performance metrics to measure impact. Requirements include a university degree, 3-5 years in a supervisory role, strong people management, sales focus and presentation skills. Apply with specifics on targets, coaching success, and cross-functional collaboration in the UAE.

Job Description

Key Result Areas - Responsible for delivery by the team of sales leads targets.

• To manage the team of PL sales & Fulfilment and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
• To ensure that number of unqualified leads are below 3%
• Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
• Liaise with Sales Manager & Product for calling programs and adequate lists.
• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
• Generate competitive knowledge and create benchmarking standards for the team.
• Measure and improve cost efficiency of Telesales by optimal utilization of resources.
• Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
• Design performance measurement metrics, evaluate and action.
• Call monitoring, coaching and feedback of Telesales agents.
• Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
• Select, recruit, train, certify and deploy Telesales Agents.

Job Purpuse:

• To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

Knowledge skills and experience:

• University Graduate.
• Excellent people management skills.
• 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.