Team Leader - Liabilities & Cash Management Portfolio

Role       : Team Leader - Liabilities & Cash Management Portfolio
Location : Dubai                            

Role Purpose:

The TL of Virtual Relationship Manager will act as a virtual sales channel, focusing on service & growth of various financial products, including liabilities, FX, fees, investments, wakala, and takaful, to increase revenue.
    
Key Accountabilities of the role      

Client Relationship Management and Customer Service:

1. Maintain Regular Communication: Ensure consistent and proactive communication with clients to enhance portfolio growth and client satisfaction.
2. Resolve Customer Complaints: Address and resolve customer complaints promptly and effectively to maintain high levels of client satisfaction.
3. Utilize Multiple Communication Channels: Employ various methods (phone, email, meetings, visits) to maintain strong client relationships.
4. Focus on Premium Clients: Prioritize service to premium clients while ensuring all clients receive exceptional service.
5. Develop Tailored Sales Plans: Create customized sales plans based on clients’ financial needs and goals.
6. Educate Clients: Inform clients about available products and services, emphasizing their benefits.
7. Conduct Financial Reviews: Perform regular financial reviews to identify additional needs and cross-selling opportunities.
8. Follow Up on Leads: Promptly follow up on leads to convert them into sales.

Portfolio Growth and Financial Targets:

1. Achieve Portfolio Growth: Manage the portfolio to achieve growth in liabilities, FX, fees, trade transactions, investments, and overall financial targets.
2. Ensure Yearly Growth: Ensure portfolio growth compared to the previous year.
3. Identify Cross-Selling Opportunities: Identify and capitalize on cross-selling opportunities to increase revenue.
4. Increase Product Penetration: Increase the number of products per customer.
5. Implement Growth Strategies: Develop and implement strategies to maximize portfolio growth while mitigating risk.
6. Track Sales Performance: Monitor and analyze sales performance metrics to identify areas for improvement.
7. Leverage Data Analytics: Use data analytics to identify high-potential clients and target them with personalized offers.
8. Organize Sales Events: Plan and participate in sales events to generate leads.
9. Maintain a Strong Sales Pipeline: Ensure a robust sales pipeline for new business opportunities.

Team Collaboration and Support:

1. Support Team Efforts: Provide support to the team across all areas of responsibility.
2. Follow Management Instructions: Adhere to instructions from line managers and complete assigned tasks efficiently.
3. Work Flexibly: Be prepared to work in multiple locations as needed.
4. Utilize MIS/CRM Software: Use MIS/CRM software to manage client relationships and sales activities.
5. Monitor Cross-Selling Performance: Analyze cross-selling performance and identify areas for improvement.
6. Refine Approaches Based on Feedback: Use customer feedback to refine cross-selling approaches and enhance satisfaction.

Portfolio Risk Monitoring:

1. Maintain Risk Awareness: Stay informed about risk parameters (AML, ADIB compliance, P&P, CB regulations).
2. Ensure Compliance: Provide necessary inquiries and documents to the compliance department.
3. Identify Potential Risks: Identify and assess potential risks or suspicious activities.
4. Monitor Transactions: Monitor customer transactions for risk or non-compliance patterns.
5. Implement Risk Mitigation Strategies: Develop and implement strategies to mitigate risks and protect the portfolio.

Specialist Skills / Technical Knowledge Required for this role:

Education:

• Bachelor's degree in Finance, Business Administration, or a related field.

Experience:

• Minimum of 10 years in banking or financial services, demonstrating a proven track record of success.
• Comprehensive knowledge of anti-money laundering measures, compliance policies, and central bank regulations.
• Outstanding communication and interpersonal skills for superior client relationship management.
• Demonstrated ability to coordinate and ensure meticulous documentation compliance with organizational policies.
• Expertise in resolving customer complaints and delivering exceptional customer service.
• Extensive familiarity with risk monitoring, due diligence, and maintaining customer records in strict compliance with regulations.
• Strong team player with the capability to collaborate effectively with internal teams and business partners.
• Adaptability to work in multiple locations based on dynamic business needs.
• Knowledge of ADIB policies and procedures is a significant advantage.
• adherence to line manager instructions and the ability to efficiently handle diverse tasks assigned by management.

Previous experience required (if any)                                                             

Experience:

• Minimum of 10 years of experience in banking or financial services.