Team Leader Safe City Guardians

JobsCloseBy Editorial Insights

Rotorua Lakes Council seeks a Team Leader for Safe City Guardians to guide a frontline team focused on safety, visibility and manaakitanga in Rotorua’s inner city. You’ll deploy daily with Council, Police, Māori Wardens and emergency services from the Inner City Community Safety Hub, allocate tasks, coach staff and build capability, and engage with the public. This hands-on, outdoor role requires calm communication, adaptability and a people-first leadership style; security, compliance or customer-facing experience and knowledge of the Rotorua CBD are assets. The role values Te Arawa partnership, te reo Maori and tikanga. To apply, tailor your resume to demonstrate leadership, coaching, cross-agency collaboration and readiness for outdoor work, and reference the job description.

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If you’re someone who cares deeply about community wellbeing, thrives in a people focused environment, and leads with calm confidence, this is your opportunity to make a meaningful impact in the heart of Rotorua. We are seeking a Team Lead to guide our dedicated team of Safe City Guardians who work to enhance safety, visibility, and manaakitanga across our inner city.
As Team Lead, you’ll manage the daily deployment of the Safe City Guardian team and act as a key connection point between Council, Police, Māori Wardens, emergency services, and other partner agencies. Your leadership will help ensure our city centre feels welcoming, safe, and supported for residents, businesses, and visitors.
This is a hands on role where you’ll be out in the community, providing guidance to your team, engaging with the public, and responding to emerging issues. You’ll work from the Inner City Community Safety Hub, helping to foster a positive reputation for Rotorua and the Safe City Guardian service.
You will allocate daily tasks, provide coaching and guidance, and help build capability within your team. Foster a positive, supportive, safety first culture where everyone feels valued and motivated. Experience in security, compliance, or customer facing roles is an advantage, as is knowledge of the Rotorua CBD and surrounding areas.
This role involves being on your feet for long periods, working outdoors in all weather, and engaging with a wide range of people, often in challenging situations. You’ll need to be adaptable, organised, and able to communicate clearly and calmly.
At Rotorua Lakes Council, we work as one community and one team. We believe in empowering our people, supporting your growth, and giving you the tools you need to make a meaningful impact. If you’re someone who leads with integrity and is motivated to make a difference in the community, we’d love to hear from you.
Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.
Sound like you? Click the Apply button now!
Please click this link to view the job description