Team Leader - Support at Home

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Sai Home and Community Care is seeking a full time onsite Team Leader, Support at Home, in Carrum Downs to lead a team of six Care Partners, coordinate care for older adults and people with disability, and drive service improvements across intake, care plans and client experience. The ideal candidate has proven leadership in Support at Home or Home Care Packages, thrives in complex environments, and builds capability through coaching while handling incidents and escalations. Emphasize collaboration with clients, families, health professionals and providers, and be prepared for client visits. When applying, tailor your resume to incident management, growth mindset and measurable improvements, and note SAH/HCP experience.

About Sai Home and Community Care

Sai Home & Community Care is all about real support for real people. We empower older Australians and people living with disability to stay independent, connected and in control of their lives. Driven by compassion, backed by quality, and committed to meaningful outcomes, Sai is where community care feels personal.

A career at Sai Home and Community Care is more than a job—it’s your chance to join a community of like-minded people that want to make genuine difference to others lives every day.

We offer flexibility to balance work and personal life, chances for growth and learning, and a supportive environment with people who share your passion for helping others.

If you want to work where your efforts make a real difference and you're valued for who you are, we welcome you to join our team.

About the role

We’re seeking a compassionate and experienced Support At Home Team Leader (previously HCP) to lead our care operations. In this leadership role, you will oversee and mentor the SAH Care Partner team, ensuring the seamless delivery of Support at Home services (previously Home Care Package services) that align with each client’s individual needs, preferences, and goals.

As an Team Leader, you will oversee and drive the coordination of community care services for older adults, championing excellence in every aspect of service delivery. You’ll provide leadership in coordinating care, supporting your team to work with clients, families, health professionals, and service providers to manage risks, maintain care plans, and deliver exceptional, high-quality services.

Key responsibilities include:

• Lead, coach, empower and develop a team of 6 Care Partners, fostering confidence, capability and resilience.
• Support and uplift the team in managing complex client needs, including involvement in incidents, complaints and escalations.
• Join client visits when required to guide best practice and ensure quality outcomes.
• Work collaboratively with leadership teams to align processes and uplift practices
• Contribute to service growth, intake efficiency, and client experience improvements.

About you

While demonstrated leadership experience within Support at Home (SAH) and/or Home Care Packages (HCP) is a must, you will also have:

• Demonstrated ability to lead in complex service environments.
• Experience supporting teams through incidents, client complaints and escalation pathways.
• A passion for capability building within your teams.
• Ability to work in a fast-paced, high-growth environment with a positive, growth-mindset approach.
• Some knowledge of intake/business development is a bonus!

Apply now and join the future of Australian homecare!