Team Member

JobsCloseBy Editorial Insights

Potbelly Sandwich Works in Lake Geneva, WI is hiring full-time on-site Team Members who thrive in a fast-paced, friendly environment and are at least 16 years old. The role spans multiple stations from front of house to kitchen, with duties in prep, cash handling, restocking, and resolving customer issues, all while delivering fast, courteous service and a quality product. Pay ranges from $15.25 to $15.75 per hour plus tips, and the benefits package includes medical, dental and vision, a 401(k) with match, paid parental leave, PTO, a commuter program, flexible scheduling, and more. To apply effectively, tailor your resume to show a customer first mindset, strong teamwork, allergen awareness, and comfort working across stations, highlight your ability to thrive under pressure, and note your readiness to lift up to 50 pounds; be sure to submit by 9/23/2026 and if you have questions about AI in hiring or need accommodations, reach out to [email protected].

A Potbelly Associate’s job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment. 

What’s In It For You**:

• Competitive pay!
• Medical, Dental & Vision Insurance 
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution 
• Commuter Benefit Program 
• Retirement Savings 401(k) with company match
• Employee Assistance Program 
• Paid Time Off 
• Discount Program 
• Flexible Work Schedule 
• Career growth opportunities 

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table: 

• you are at least 16 years of age 
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment 
• You have strong written and verbal communication skills 
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!) 
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You're a team player
• You're able to stand/walk a minimum of 3 hours or as needed 
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally 
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions:

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety 
• Restock food line, chips and cooler 
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently 
• If 18 or older, use of the automatic slicer to prep food items 
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash 
• Operate cash register: handle, balance and follow all cash handling procedures 
• Effectively handle customer complaints/issues 
• Takes delivery/catering/pickup orders over the phone 
• Other duties as assigned 

Disclaimers

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. 

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [email protected].

Application Deadline: Applications must be submitted by [9/23/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.