Team Member | Customer Support - Birkenhead

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Join Auckland Council as a Team Member at Birkenhead Pool and Leisure Centre, a permanent part-time role of 8 hours per week, Sundays 8am to 4:30pm. You will deliver customer service to visitors and community groups, support enrolment and retention for a fitness and aquatic membership, and handle daily admin. The ideal candidate is mature, proactive, a strong team player with a positive professional attitude and a focus on health and safety. A First Aid Certificate is required or you will be supported to obtain one. Progression paths into Learn to Swim or Fitness roles; salary 29.90/hr; vetting and safety checks apply. Apply by 31 August 2026, highlighting customer service, cash handling and inclusivity.

• Help us get "More Aucklanders more active, more often”
• Enjoy free use of Centre facilities plus a range of other benefits
• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The opportunity

Here at Auckland Council, our leisure centres play a key role in achieving our goal of get Auckland the most active city in the world. And right now, we're looking for a Team Member to join our Customer Support team at Birkenhead Pool and Leisure Centre.

 
This role will see you working with community groups across the Auckland region. You will help us deliver an exciting customer service to our community groups.

In this frontline role, your responsibilities will include:

• Delivering exceptional customer service to our customers and visitors during busy periods
• Support a large, diverse fitness and aquatic membership base with enrolment and retention 
• Completing day-to-day administration tasks and cash handling
• Understanding all centre operations and assisting with relevant tasks such as bookings and appointments

 
This is a permanent part-time position, 8 hours per week – Sunday (8am – 4.30pm).

He kōrero mōu: About you  

You are eager to support a community Pools & Leisure facility and be ready to step into a front-line customer service role.

Moreover, you have:

• Mature and responsible approach to working with children
• A flexible response and be able to use your initiative to problem solve
• An enthusiastic team‑player approach and a positive attitude with infectious energy
• A commitment providing your customers with an exceptional experience
• An understanding about health and safety
• A commitment to maintaining a high degree of professionalism in your work

You will need a First Aid Certificate; however, we will help you obtain one if you do not already have it.

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there! 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here: *Official role title is Team Member

Salary rate: 29.90/hr.  Please note, our employer KiwiSaver contribution is additional to the base salary offered.

Applications close on 31 August 2026

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.