Team Member - Customer Support | Takapuna Pool and Leisure Centre

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This role at Auckland Council’s Takapuna Pool and Leisure Centre is a 16-hour fixed-term position through April 2027, focused on delivering excellent customer service, supporting membership, and handling bookings and cash during Friday and Saturday shifts. You’ll thrive if you enjoy people, stay calm in busy moments, and bring initiative, teamwork, and a safety mindset. A First Aid certificate is required or will be provided. To apply, tailor your résumé to showcase service excellence, cash handling, and problem solving; even if you don’t meet all requirements, highlight transferable skills, reference community groups, and demonstrate alignment with diversity and inclusion. Police vetting and safety checks apply; note the living wage and KiwiSaver contribution.

He angitūtanga: The opportunity 

Here at Auckland Council, our leisure centres play a key role in achieving our goal of get Auckland the most active city in the world. And right now, we're looking for a Team Member to join our Customer Support team at Takapuna Pool and Leisure Centre.

  
This role will see you working with community groups across the Auckland region. You will help us deliver an exciting customer service to our community groups. 

In this frontline role, your responsibilities will include: 

• Delivering exceptional customer service to our customers and visitors during busy periods 
• Support a large, diverse fitness and aquatic membership base with enrolment and retention  
• Completing day-to-day administration tasks and cash handling 
• Understanding all centre operations and assisting with relevant tasks such as bookings and appointments

This is a 16-hr per week fixed-term part-time position until April 2027. Shifts below: 

• Friday - 1pm-9:30pm 
• Saturday 10am-6:30pm 

He kōrero mōu: About you   

You enjoy working with people and take pride in delivering a positive experience in a frontline customer service environment. 

Moreover, you have: 

• A mature, responsible, and flexible approach and you are able to use your initiative to problem solve 
• An enthusiastic, team‑player, and positive attitude with infectious energy 
• A commitment providing your customers with an exceptional experience and to maintaining a high degree of professionalism in your work 
• An understanding about health and safety 

You will need a First Aid Certificate; however, we will help you obtain one if you do not already have it. 

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work. 

Ngā āhuatanga kei a mātou: What we offer 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. 

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of. 

As part of our organisation, please view a range of our benefits here.

Tono Mai: Apply Now! 

You can find the position description here. *Official role title is Team Member.

Starting rate: Living Wage $28.95/h. Please note, our employer KiwiSaver contribution is additional to the base salary offered.

Applications close on Tuesday 11 August 2026, 11:59pm.

Auckland Council is an equal opportunity employer (EOE). We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds, including our Rainbow, disabled, and neurodivergent communities. We are committed to providing a work environment that embraces and values diversity and inclusion, and to making our hiring process accessible to everyone. If you need any support or adjustments at any stage, please let us know or note this in your application.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such, applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to satisfactory police and safety checks.