Technical Account Manager

JobsCloseBy Editorial Insights

Cyolo is hiring a Technical Account Manager to join its London onsite Customer Success team. The role requires enterprise customer experience, solid networking and on premise skills, and three years in a customer facing technical role, preferably in cybersecurity. You’ll be the focal point for key customers, own onboarding plans, guide proactive support, and work with Engineering and Product to address needs while protecting assets. You should have project management, strong communication, and the ability to balance business needs with technical feasibility, plus a proactive independent style and willingness to travel for EMEA engagements monthly. To apply, tailor your resume with measurable outcomes like reduced escalations, onboarding milestones, cross functional wins, and highlight cloud or cybersecurity experience and alignment with Cyolo’s customer first mindset.

Description

Our growing Customer Success team is looking for a talented, passionate and diligent Technical Account Manager to join our great and growing Costumer Success team. A person who enjoys working closely with customers (external & internal) and a motivated individual with strong technical skills.

Requirements:

· Enterprise customer experience and technical depth are a MUST!

· High proficiency in networking protocols and on-premise environment

· At least 3 years of relevant customer-facing technical work experience, preferably in the cybersecurity field

· Strong technical background and problem-solving skills

· Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth.

· Exceptional communication and interpersonal skills

· Proactive and self-motivated, with the ability to work independently.

· Ability to widely understand and balance the business needs, technical abilities and customers' satisfaction.

· Willingness to travel as needed to support customer engagements in EMEA (up to once a month).

A great plus but not must:

· Experience in Cyber Security domains

· Bachelor's degree in a relevant field (computer science, information technology, etc.)

· Experience working with Cloud platforms

Responsibilities:

· Act as focal point Customer Success for key costumers

· Prepare and manage a CS on-boarding plan, monitor progress and provide periodically reviews.

· Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets.

· Provide timely recommendations and proactive assistance to achieve customer outcomes

· Advocate for customers during high-severity cases, fostering long-term partnerships

· Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting Company’s assets.

· Explore technical specifications related to the product within the customer's environments.

Requirements