Technical Customer Service Specialist

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Sentec is seeking a technical, customer‑focused Specialist to join its Basel site as a full‑time onsite level two support role. You will field and analyze complex inquiries, troubleshoot root causes, coordinate investigations with engineering teams, and maintain audit compliant documentation while consolidating complaint data for trend analysis. The role requires a certified technician or electrician, or a solid background in mechanics and electronics, plus strong analytical skills and fluency in English and German. With a structured, solution oriented mindset you will thrive in an international environment that values meaningful work, flat hierarchies, and opportunities to contribute ideas. When applying, highlight troubleshooting experience, data driven improvements, and collaborative wins, and tailor your resume to show workflow optimization.

Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.  

The goal is to support enduring change in clinical practice that reduces challenges of respiratory patients, improves healthcare outcomes, and alleviates cost.

Sentec applies latest scientific results and engineering technologies across the three core platforms transcutaneous monitoring, intrapulmonary percussive ventilation and electrical impedance tomography. The company research, develops and manufactures all products exclusively in-house.

Sentec earned Kununu’s Top Company award in 2025 and 2026.

Job Overview

We are looking for a technically skilled and service‑oriented specialist to join our Technical Customer Team. In this 2nd‑level support role, you will handle and analyze technical customer inquiries, coordinate cross‑functional investigations, and ensure high‑quality documentation. The position is international and collaborative, requiring strong analytical skills, ownership, and a mindset for continuous improvement.

Key Responsibilities

• Handle and resolve technical customer inquiries (2nd‑level support).
• Troubleshoot issues, identify root causes, and provide effective solutions.
• Collaborate with engineering, quality, and product teams on complex cases.
• Document all inquiries, complaints, and service activities in an audit‑compliant manner.
• Consolidate global complaint data and identify potential trends.
• Communicate clearly with global internal and external stakeholders

Requirements

• Certified Technician or Electrician, or solid understanding of mechanics and electronics.
• Experience in technical service, repair, or 2nd‑level technical support.
• Strong analytical skills and reliable, audit-proof documentation practices.
• Excellent communication skills in English and German.
• Structured, solution-oriented working style and openness to improving workflows.

Benefits

We offer you:

• Meaningful work on products that are life-saving or effectively support patient therapy
• Flat hierarchies, truly interdisciplinary workgroups
• The opportunity to contribute ideas, actively participate, and make decisions
  

Guidelines for unsolicited applications from recruitment agencies and headhunters: We do not accept unsolicited applications from recruitment agencies or headhunters without prior written agreement between both parties. Therefore, we are not liable for any commissions, fees, or costs for spontaneously submitted applications. Any application submitted without prior agreement will be considered a direct application and will not be subject to commission claims.