Technical Partner Manager - Banks
StripeJobsCloseBy Editorial Insights
Stripe is seeking a Technical Partner Manager for Banks to join the Global PE&O Network Partnerships team in Chicago on a full-time onsite basis. You will build long-term relationships with financial ecosystem partners, lead technical integrations, set and monitor SLAs, and coordinate incident responses while collaborating with Engineering, Product, and Partner Development to deliver scalable solutions. The role blends technical know-how with account management and requires at least 2 years in partner management or technical project management, strong data-driven decision making, and the ability to explain technical concepts to non-technical stakeholders. Travel up to 30 percent and occasional after-hours coverage are expected; preferred are banking or payments experience, SQL/XML basics, and SaaS familiarity. To apply, tailor your resume to highlight tangible partner outcomes and cross-functional impact, and include a brief note on why Stripe excites you and how you would contribute in a fast moving environment.
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Global Partner Engineering and Operations (PE&O) team is part of Stripe’s Global Partnerships organization and is responsible for managing the technical and operational aspects of new and existing product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we focus on technical operational execution and optimization with financial ecosystem partners. We drive smooth technical onboarding and implementation with financial partners, we manage the ongoing engagement between Stripe and its partners, and we monitor and optimize stringent quality and performance targets. Our team also drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.
What you’ll do
We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) Network partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.
Responsibilities
- Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
- Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
- Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
- Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
- Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
- Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them.
- Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.
- Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Bachelor’s degree in Business Administration, Computer Science, or a related field.
- Minimum of 2 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
- Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
- Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
- Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
- Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents.
Preferred qualifications
- Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred..
- Basic to intermediate proficiency in SQL and XML is preferred.
- Experience working in a SaaS or cloud-based technology environment.
- Ability to thrive in an unstructured, fast-moving environment.
Hybrid work at Stripe
This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).
Pay and benefits
The annual US base salary range for this role is $108,400 - $162,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.