Technical Service Engineer - Residential Energy Storage
EcoFlowJobsCloseBy Editorial Insights
EcoFlow is seeking a Technical Service Engineer, Residential Energy Storage in Sydney for a full-time onsite role. You will provide after-sales technical support across Australia with remote troubleshooting and on-site visits, conduct root-cause analysis of early-stage issues, develop after-sales documentation, and lead technical training for partners and key clients, while supporting marketing and sales with technical input and crisis handling. Requirements include a bachelor’s in Engineering, 5+ years in technical support, FAE, or after-sales in electronics or renewables, strong diagnostic and writing skills, travel willingness, and full Australian work rights. To apply, tailor your resume to highlight troubleshooting, training delivery, clear documentation, quantify impact, and demonstrate ownership and communication, and confirm work rights and travel readiness.
Technical Service Engineer - Residential Energy Storage悉尼、墨尔本全职能源 / 矿产 / 环保 / 农林牧渔职位 ID：A252621职位描述1- Responsible for after-sales technical support for customers in the Australian region, performing remote troubleshooting and traveling to resolve on-site issues when necessary. 2- Collect and analyze early-stage product launch issues, batch problems, and major quality concerns, providing root cause analysis in conjunction with relevant teams. 3- Develop and maintain after-sales documentation, including standard FAQs (for internal and external customers), maintenance manuals, technical support guides, and product quality alerts. 4- Conduct technical training for key channel partners, distributors, and major clients in the region, including new product launch training and thematic technical training (both remote and on-site). 5- Support the local Australian marketing and sales teams by providing technical training to customers and pre-sales personnel to ensure smooth project implementation. 6- Assist the sales team in handling various after-sales emergencies, crises, complaints, and quality incidents from a technical perspective. 7- Responsible for the training and skill development of new and existing members within the local after-sales team.职位要求1- Bachelor's degree or higher in Engineering (Electrical, Electronics, Mechatronics, or a related field) is highly preferred. 2- Minimum of 5+ years of experience in a technical support, field application engineering (FAE), or after-sales service role, preferably within the consumer electronics, renewable energy, or power systems industry. 3- Proven ability to diagnose and troubleshoot complex technical issues both remotely and on-site. 4- Strong technical writing skills with experience creating clear manuals, guides, and reports. 5- Excellent presentation and training skills, with the ability to convey technical information to both technical and non-technical audiences. 6- High proficiency with office software and data analysis tools. 7- A proactive and positive approach to work, with strong decision-making skills and a sense of ownership. 8- Exceptional written and verbal communication skills. 9- Willingness to travel domestically and occasionally internationally for work. 10- Must have full working rights in Australia.投递