TECHNICAL SERVICE MANAGER - SECURE NETWORK OPERATIONS

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Brisbane City Council seeks a Technical Service Manager for Secure Network Operations to lead networks team and deliver enterprise network services across a distributed environment, shaping operations and technology direction amid Brisbane's digital initiatives. The role blends technical oversight with stakeholder-facing leadership, requiring strong engagement, incident response, roadmapping and mentoring of specialists. Requirements include substantial enterprise networking experience in large organisations, the ability to translate complex concepts into business outcomes, and preferred CCNP (CCNA acceptable). On-call monthly; apply via 'I’m interested' with tailored resume and one-page cover letter; closing 12 July 2026; expect pre-employment checks and medical assessment; highlight security focus and vendor collaboration. Diversity and inclusion encouraged.

Personnel Area: Corporate Services 

Branch: Information Services 

Salary Range: Band 7 $132,572 - $144,942 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Permanent Full-time 

Location: Brisbane Square 

Our Business  

Brisbane City Council is one of Australia's largest local governments and is responsible for the technology platforms and services that support the delivery of services to more than one million residents. As Brisbane prepares for significant growth, major digital transformation initiatives and the Brisbane 2032 Olympic and Paralympic Games, technology will play an increasingly important role in shaping how our city operates and serves its community. 

Our Branch  

The Information Services Branch delivers and supports the technology that keeps Council connected, secure and operational. Within this environment, the Secured Networks team is responsible for maintaining and evolving the network services that underpin critical Council operations across a large and geographically distributed environment. 

The Role  

In this role you will lead the team responsible for delivering and supporting critical network services that enable Council's operations across a complex and geographically distributed enterprise environment. You'll oversee operational performance today while helping define the technology capabilities needed for tomorrow. 

The team is entering an exciting period of growth and evolution, creating an opportunity for an experienced technology leader to modernise services, introduce new technologies and drive continuous improvement across network operations. You will work closely with architects, technical specialists, vendors and business leaders to ensure Council's network services remain secure, reliable and ready to support future organisational demands. 

We're looking for someone who can move comfortably between the technical team and the executive meeting room. 

You will be equally confident discussing technical challenges as you are presenting recommendations to senior stakeholders. Success in this role will come from your ability to translate complex technical issues into practical business outcomes, build well-reasoned cases for investment and change, and influence decisions through evidence, analysis and trusted advice. 

With major technology initiatives, increasing digital expectations and Brisbane's continued growth, this role provides a genuine opportunity to shape how network services evolve over the coming years and contribute to the technology foundations that support Brisbane's future. 

This role participates in a rostered on-call arrangement (approximately once per month) and may require reasonable after-hours support during critical incidents, disaster response activities or supporting project activity. 

In this role you will: 

• lead the delivery, support and continuous improvement of Council's enterprise network services 
• provide expert advice on network architecture, service resilience, operational performance, security controls and future technology direction 
• influence solution designs for projects ensuring they meet approved technical directions 
• drive strategic initiatives that improve capability, availability and service outcomes 
• lead major incident response, root cause investigations and operational improvement activities 
• contribute to technology roadmaps and future-state planning 
• build and maintain strong relationships with stakeholders, vendors and service providers 
• mentor and develop technical specialists while building a high-performing team culture 
• support the adoption of emerging technologies and evolving service delivery models. 

To be successful you will have: 

• substantial experience leading network operations, network services or infrastructure teams within a large and complex enterprise environment 
• strong technical expertise across enterprise networking technologies, operational support models and service management practices 
• demonstrated experience delivering and supporting complex network environments while maintaining high levels of service availability 
• the ability to translate complex technical concepts into practical business outcomes and recommendations 
• proven stakeholder engagement and influencing skills, including experience working with senior leaders and decision-makers 
• experience leading major incidents, technical investigations and operational improvement initiatives 
• highly developed analytical and problem-solving skills with the ability to present clear, evidence-based recommendations 
• demonstrated success developing, mentoring and leading high-performing technical teams 
• experience contributing to technology strategy, architectural discussions and future-state planning 
• Preference for Cisco Certified Network Professional (CCNP) however Cisco Certified Network Associate (CCNA) certification or equivalent experience will also be considered.   

The following would be highly regarded: 

• experience across network security technologies and operational security environments 
• Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) or equivalent certification 
• tertiary qualifications in Information and Communication Technology or a related discipline 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Emily Pickford on 07 3178 2794.  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday 12 July 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.