JobsCloseBy Editorial Insights
XPENG is seeking a Technical Support Engineer for BELUX in Diemen to act as the first point of contact for customers’ technical questions, troubleshoot issues and deliver timely solutions, while collaborating with quality engineering, product development and sales to resolve complex tickets. You will identify trends from the Scepter System (DMS) and feedback, contribute to continuous improvement, and produce technical bulletins, wiring diagrams and repair manuals. The role includes developing internal training programs, investigating root causes of quality issues and coordinating corrective actions, and supporting product documentation and upgrade releases with the corporate quality team. This on site role reports to the Head of Aftersales Benelux within the Service team. To apply, highlight hands on industrial automation experience, ability to create clear technical content and training, and evidence of cross functional collaboration, on site availability in Diemen, and language proficiency.
Technical Support Engineer - BELUX
Diemen
Full-time
Intelligent manufacturing / Industrial Internet / Industrial automation
Responsibilities
Act as the first point of contact for our network with their technical questions, troubleshooting and providing solutions in a timely and efficient manner.
Collaborate with cross-functional teams including quality engineering, product development, sales and others to effectively address and resolve customer issues.
Identify trends and patterns from the Scepter System (DMS) and feedback, contributing to continuous improvement efforts.
Communicate and write technical bulletins, technical descriptions, campaign information to the markets.
Manage technical repair manuals, wiring diagrams and other documents related to the technical department.
Develop and deliver training programs to internal teams.
Investigate and analyze root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
Participate in the development and review of product documentation, specifications and quality control plans.
Collaborate with the corporate quality team to track and release upgrades accordingly.
Reports to the Head of Aftersales Benelux and is part of the Service team.
Qualifications
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