Technical Support Scientist

JobsCloseBy Editorial Insights

Merck Group’s Technical Support Scientist in Madison, WI is a hands-on, customer-facing role delivering expert application and technical support for transfection, electroporation, and nucleic acid delivery workflows. To apply, spotlight 4+ years of wet lab experience (preferably with mammalian tissue culture), hands on troubleshooting, and independent problem solving, plus demonstrated collaboration with R&D, QA, Marketing, and Customer Service. Show how you communicate complex science clearly, create technical materials, and leverage CRM tools like Salesforce. Emphasize willingness to travel up to 10 percent and readiness for on site work with hybrid potential; sponsorship is not offered. Base pay ranges from $78,800 to $121,000.

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

Your Role

As a Technical Support Scientist, you will serve as the primary point of contact for our global customer base, delivering expert application and technical support across transfection, electroporation, and nucleic acid delivery workflows.

Key Responsibilities:

• Work hands-on in the laboratory to support customer and product application activities
• Troubleshoot product performance issues and maintain comprehensive technical knowledge resources
• Collaborate cross-functionally with R&D, Marketing, Customer Service, Quality, and Production to relay customer insights, drive product improvements, and ensure high customer satisfaction
• Support the training and onboarding of new team members
• Stay current with industry trends and scientific literature through ongoing interactions with researchers and life science suppliers
• This position is located in Madison, WI and is full-time, on-site (with hybrid potential)

Who You Are

Minimum Qualifications:

• Bachelor's degree in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, or other life science discipline
• 4+ years of wet lab and research experience

Preferred Qualifications:

• Master’s degree or PhD in a life science discipline
• Hands-on experience with mammalian tissue culture workflows, including transfection, electroporation, and viral transduction; strong familiarity with the cell and gene therapy (CGT) sector
• 3+ years of experience in experimental design, scientific troubleshooting, and working independently in a laboratory setting (within the last 3 years)
• Excellent written and verbal communication skills, backed by 3+ years of experience delivering technical presentations, public speaking, or scientific messaging
• Highly proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and experienced in using CRM platforms (e.g., Salesforce) to track workflows or customer data
• Experience creating technical marketing materials, such as whitepapers, application notes, and scientific social media content
• Willingness to travel up to 10% annually, including overnight stays

Pay Range for this position: $78,800 - $121,000 / annually

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!