Telephone Operator

JobsCloseBy Editorial Insights

Millennium Hotels and Resorts is seeking a full-time on-site Telephone Operator in Abu Dhabi who will prioritize every call with a professional, guest focused demeanor to help create a memorable stay. The ideal candidate warmly greets guests by name, coordinates with departments for seamless service, manages wake-up calls and messages, and runs the switchboard efficiently while upholding environmental, health, and safety standards. Strong English is essential; additional languages and familiarity with Opera or hotel systems are advantages. Show proven hospitality experience, multitasking ability, a positive attitude, and flexibility for shifts including weekends. To apply, tailor your resume to highlight call handling, guest interactions, Opera experience if available, attach a concise cover letter, and quantify results where possible.

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities:

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.

• Foster effective communication with all relevant departments to ensure seamless service delivery.

• Address every query with politeness and courtesy, consistently exceeding Guest expectations.

• Greet Guests by name upon calling, adhering to the established standard.

• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.

• Cultivate awareness of Guest profiles through the Opera Guest profile system.

• Complete long-distance call vouchers and accurately record them on the traffic sheet.

• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.

• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.

• Take messages for Guests and Management in accordance with prescribed standards.

• Uphold environmental, health, and safety standards in alignment with organizational policies.

• Adhere to the company’s environmental, health, and safety procedures and policies.

Qualifications:

• Previous experience as a Telephone Operator, Guest Service Agent, or similar hospitality role preferred.

• Excellent English communication skills; additional languages are an advantage.

• Clear, pleasant, and professional telephone manner.

• Strong customer service and interpersonal skills.

• Able to handle multiple calls and guest requests efficiently.

• Basic computer and hotel system knowledge preferred.

• Flexible to work shifts, weekends, and public holidays.

• Positive attitude, well-organized, and attentive to detail.