Telephone Operator - Arabic Speaker | Hilton Dubai Palm Jumeriah
HiltonJobsCloseBy Editorial Insights
Hilton Dubai Palm Jumeirah is seeking a full-time onsite Telephone Operator who speaks Arabic to join its Hotels team. You’ll brighten guests’ days by handling calls and emails with warmth, staying current on hotel services and operations, and supporting emergency response by relaying precise information to the right teams using the PBX system and other tech. The role embodies Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership and a sense of urgency to make every moment count. To apply effectively, highlight Arabic language fluency, strong communication and guest-service experience, calm problem solving under pressure, and examples of coordinating with various hotel departments. Demonstrate a track record of reliability, teamwork and a commitment to career growth within Hilton’s award-winning culture.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional phone and email support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
- Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
- Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
- Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.