(TEMP) Role in General Recreation (AFR)
EmaarJobsCloseBy Editorial Insights
Joining Emaar as a General Recreation Ambassador is a full-time onsite opportunity in the United Arab Emirates to craft exceptional guest experiences from welcome to farewell in a fast paced environment. The ideal candidate has a genuine service personality with high EQ, at least five years in a five-star hospitality setting, and a minimum of three years in supervision; strong English is essential and an additional language is a plus, with a high school diploma required and a hotel management related degree preferred. You will be measured on service standards, proactive communication, and service recovery; to stand out, tailor your resume to show leadership, quantify guest outcomes, and demonstrate customer focus and adaptability.
ABOUT THE FUNCTION
This function is to ensure exceptional Recreation Experiences for our guests in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest has a safe and an energized experience from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 5 years of similar experience in a 5-star hospitality industry.
Minimum 3 years of supervisory experience for those required to manage teams.
A strong command of spoken English is required; additional language is an asset.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Ensure all operational tasks are conducted in line with the service standards and procedures.
Go the extra (s)mile where possible.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Ensure all operational tasks are conducted in line with the service standards and procedures.
Go the extra (s)mile where possible.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum 5 years of similar experience in a 5-star hospitality industry.
Minimum 3 years of supervisory experience for those required to manage teams.
A strong command of spoken English is required; additional language is an asset.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.