TikTok Shipping - Merchant Operations Manager - Amsterdam (German Market)

JobsCloseBy Editorial Insights

TikTok Shipping is hiring a Merchant Operations Manager for the German market in Amsterdam, onsite, focused on end-to-end logistics, carrier management, cost control and service quality. The role requires a data-driven professional with logistics or supply chain ops experience, fluent in English and German, who can onboard and grow strategic merchants, translate operations into scalable solutions, and work across Product, Logistics Ops and Commercial teams. You will own onboarding, adoption and long-term merchant success, build relationships, collect Voice of Customer feedback, and deliver enablement materials and trainings. To apply, tailor your English CV to show measurable impact on merchant adoption, cost savings, process improvements, cross-functional delivery and German market experience; include a concise cover note explaining why TikTok Shipping fits your track record.

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About The Team
The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for an experienced Operations Manager to lead and manage logistics operations in the German market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders. Fluency in both English and German is required.

NOTE: Please submit your CV in English

Responsibilities
- Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Germany.
- Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
- Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
- Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
- Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
- Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
- Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
- Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.