Trainee Resident Liaison Officer

JobsCloseBy Editorial Insights

Cardo Group seeks a Trainee Resident Liaison Officer in Plymouth to connect residents, contractors and housing teams during planned works. You will keep residents informed, support meetings, shadow senior staff, and help with scheduling and documentation to minimise disruption. The right candidate is passionate about housing or community engagement, has strong interpersonal and organizational skills, can handle difficult conversations with tact, has basic MS Office skills and a driving licence, and is eager to learn. We offer progression paths, 25 days holiday, salary sacrifice options and wellbeing resources; background checks apply. To apply, tailor your CV and cover letter to demonstrate relevant customer service or community work and show your interest in Cardo Group’s mission.

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

We are currently looking for a Trainee Resident Liaison Officer to join our team in Plymouth.

Role Overview:

You will act as the point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects. The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.

Responsibilities:

Resident Communication & Support

• Assist senior colleagues in acting as a point of contact for residents regarding planned works, maintenance, and housing issues.

• Learn to provide clear and timely information about project scope, timelines, and impacts.

• Support the organisation of resident meetings, drop-in sessions, and home visits.

• Shadow experienced staff in offering assistance to vulnerable residents during periods of disruption.

• Help record and respond to resident queries, complaints, and feedback, escalating issues appropriately.

Project Coordination

• Support coordination between contractors, project managers, and housing officers to help minimise inconvenience to residents.

• Assist in keeping resident contact details and communication logs up to date.

• Help with scheduling appointments and arranging access for works.

• Accompany senior team members on site visits to observe and monitor contractor performance and resident satisfaction.

Community Engagement

• Contribute to initiatives that encourage resident involvement and participation in community projects.

• Support the distribution and collection of resident consultation materials and surveys.

• Learn to promote positive working relationships between residents, contractors, and the landlord.

Administration & Reporting

• Maintain accurate records of communications, meetings, and agreed actions under supervision.

• Assist in preparing simple reports and summaries on resident engagement, complaints, and satisfaction.

• Help track project progress and resident concerns, supporting data entry and updates for project reviews.

You Will Need:

• Enthusiastic about developing a career in housing, community engagement, or customer service.

• Strong interpersonal and communication skills, with a friendly and professional manner.

• Willingness to learn how to manage conflict and handle difficult conversations appropriately.

• Good organisational and time management skills.

• Basic proficiency in Microsoft Office and willingness to learn database systems.

• Driving licence

We Will Provide:

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

Teamwork – We collaborate, support one another, and achieve more together.

Integrity – We act with honesty, fairness, and transparency in everything we do.

Excellence – We set high standards and deliver quality for our people and our customers.

Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.