Unit Customer Service Rep - Primary Care 8A1
Tampa General HospitalJobsCloseBy Editorial Insights
Tampa General Hospital is seeking a Unit Customer Service Representative for the Primary Care unit 8A1 to serve as the central administrative and communication hub on an inpatient unit, coordinating patient flow, triaging calls, maintaining census and records, supporting admissions and orientation, and ensuring confidentiality while keeping the unit organized and efficient. The ideal candidate has a high school diploma or GED and plus experience in customer service, administrative support, or clerical work, preferably in healthcare or high volume settings, with comfort juggling multiple communication channels. Location is the TGH Main Campus in Tampa with a Day shift on-site from 7am to 7pm and a minimum salary of 15.45. To apply, tailor your resume to healthcare administration, reference requisition 260002XT, and highlight strong communication and teamwork skills and familiarity with hospital systems.
Description
The Unit Customer Service Representative serves as the primary administrative and communication hub for an inpatient nursing unit. The role supports patient flow, communication coordination, and unit operations by providing customer service, receptionist, and clerical support in a fast-paced, high-acuity clinical environment. The Unit Customer Service Representative facilitates timely communication between patients, families, visitors, and the healthcare team while ensuring unit organization, accuracy of information, and adherence to organizational standards and values.
Essential Functions
- Serve as the central communication resource for patients, families, visitors, and the healthcare team.
- Triage and route incoming communications through unit communication systems, including telephones, intercoms, call systems, and alarms.
- Maintain unit administrative functions, including patient census tracking, records management, and supply coordination.
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Support patient admission and orientation processes, including dissemination of unit-specific information and resources.
Ensure confidentiality and appropriate handling of patient and unit information.
Maintain an organized, professional unit environment that supports patient safety and operational efficiency.
Collaborate with nursing staff and leadership to support unit workflow, patient flow, and service recovery needs.
Utilize standard office equipment, electronic systems, and hospital communication tools accurately and efficiently.
Qualifications
- High School Diploma or GED
- Prior experience in customer service, administrative support, or clerical roles required.
- Experience in a healthcare, hospital, or high-volume service environment.
- Experience managing multiple communication channels and competing priorities in a fast-paced setting.