Unit Head, Employee Banking

JobsCloseBy Editorial Insights

CBD in Dubai is hiring a Unit Head, Employee Banking, a full time onsite role to lead and grow the Employee Banking segment through strategic corporate partnerships, direct sales and targeted campaigns that drive acquisition activation and product uptake while ensuring compliant onboarding and exceptional service. You will own sales targets for core retail products, build relationships with HR partners and corporate clients, and collaborate with Product Marketing Operations and QA to align campaigns and fulfilment while tracking KPIs and driving improvements. Requirements: 5-8 years in banking with 3-5 years in employee banking leadership in the UAE, a bachelor’s degree (MBA preferred) and relevant certifications. Apply by showcasing measurable growth, leadership across functions, digital onboarding wins, and alignment with CBD’s Forbes recognition and customer centric culture.

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose:

To lead and grow the Employee Banking segment, driving strategic partnerships with corporate clients, maximizing product uptake among employees, and enhancing financial wellbeing. The roll will drive acquisition and activation of employee banking products through direct sales efforts, relationship management, and execution of targeted campaigns. The role is responsible for achieving sales targets, ensuring high-quality client onboarding, and delivering superior service experiences, while maintaining compliance with UAE banking regulations.

Principal Accountabilities:

Sales Execution:



Achieve monthly and annual sales targets for core retail products (CASA, loans, mortgages, credit cards) tailored for employees.

Execute sales campaigns and digital onboarding initiatives to maximize product uptake.

Identify and pursue new corporate relationships to expand the employee banking portfolio.

Client Engagement:

Build and maintain strong relationships with corporate clients, HR partners, and employees to drive product penetration.

Deliver professional, empathetic engagement with clients, addressing queries and resolving issues promptly as per bank policy.

Service Delivery:

Ensure seamless onboarding and activation of new clients, maintaining high standards of service quality.

Manage complaints and service issues within defined turnaround times.

Performance Management & Reporting:

Track individual and team KPIs (acquisition, activation, product penetration, revenue, service quality) and report performance to the Employee Banking Head.

Identify gaps in sales processes and recommend improvements to enhance conversion rates.

Stakeholder Collaboration:

Coordinate with Product, Marketing, Operations, and Quality Assurance teams to align campaigns and ensure timely fulfillment.

Participate in training sessions on products, sales techniques, and compliance requirements.

Requirements

Education and Experience



5-8 years of banking experience, with at least 3-5 years in employee banking manager / leadership roles in the UAE. Demonstrated track record of meeting/exceeding business growth and service KPIs in a regulated environment.

Bachelor’s degree in Business, Finance, Marketing, or related field; MBA or relevant postgraduate degree preferred. Professional certifications are an advantage.