Unit Head, Telesales

JobsCloseBy Editorial Insights

CBD, a long-standing UAE bank recognized by Forbes, is seeking a Unit Head, Telesales in Dubai to lead a team of 10 tele callers focused on portfolio management and driving BT, COC and EPP sales within the credit card book. This role demands strong sales leadership, clear KPI setting, performance coaching, and the ability to translate market insights into targeted outreach while upholding regulatory standards. The successful candidate will oversee engagement, retention, and cross-sell initiatives, ensure accurate activity records, and drive process improvements for a superior customer experience. To apply, customize your CV to highlight leadership and quota attainment in banking or fintech, quantify results, and showcase BT/COC/EPP achievements, plus relevant Bachelor’s degree and 3+ years experience.

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile

Job Purpose:

To lead and manage a team of 10 tele callers dedicated to portfolio management activities and driving sales of Balance Transfer (BT), Card on Card (COC), and Easy Payment Plan (EPP) on credit cards. The role is responsible for developing sales strategies, monitoring team performance, and ensuring achievement of key business targets

Principal Accountabilities:

Sales Leadership & Strategy:

Develop and implement sales strategies to maximize BT, COC, and EPP product uptake among existing cardholders.

Set clear sales targets and KPIs for the team, focusing on portfolio penetration and product activation.

Monitor market trends and customer needs to refine sales approaches.

Team Management:

Lead, coach, and motivate a team of 10 tele callers, ensuring high performance and professional development.

Conduct regular team meetings, training sessions, and performance reviews.

Foster a collaborative and results-driven team culture.

Portfolio Management:

Oversee portfolio management activities, including customer engagement, retention, and cross-sell initiatives.

Ensure tele callers maintain accurate records of customer interactions and sales activities.

Support process improvements to enhance client experience and operational efficiency.

Operational Excellence:

Ensure all sales activities comply with internal policies, regulatory guidelines, and risk management frameworks.

Handle escalated customer queries and complaints professionally.

Prepare and present detailed sales reports for management review.

Primary KPI:

Penetration and activation of BT, COC, and EPP products within the managed cardholder portfolio.

Requirements

Education and Experience

Bachelor’s degree 

3+ years of experience in banking or financial services, with a focus on tele sales or card portfolio management.

Proven track record in team management and achieving sales targets in a competitive environment.