Unit Receptionist - Day of Surgery Admissions (DOSA)
EpworthJobsCloseBy Editorial Insights
Epworth HealthCare is hiring a Part-time Receptionist for the Day of Surgery Admissions (DOSA) team in Richmond, 24 hours per week onsite. You will welcome patients, handle data entry and financial processing, and support the DOSA operation in a fast paced surgical environment, reporting to the Nurse Unit Manager. This role requires exceptional customer service, confidentiality, and the ability to work with clinical staff while upholding Epworth’s values of professionalism and empathy. Tips for applying: tailor your CV to healthcare reception; highlight multi-tasking and prioritisation; show flexibility with shifts and on-call; include a cover letter addressing patient first care and readiness for Police Check and influenza vaccination.
Company Description
Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.
At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.
We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
Job Description
We have an exciting opportunity for a Part-time Receptionist (24 hours per week) based in Richmond, supporting the Day of Surgery Admissions (DOSA) team.
In this key front-line role, you will provide essential administrative support while delivering a warm and professional welcome to patients on arrival. You’ll play an important part in ensuring the smooth daily operations of the DOSA unit and contributing to a positive patient experience.
Working hours:
- Wednesday, Thursday, Friday
- 2 x 9.5-hour shifts (5:00am–3:00pm or 8:00am–6:00pm)
- 1 x 5-hour shift (2:00pm–7:00pm)
- Plus 1 x monthly Saturday shift (5:30am–10:30am)
- Occasional on-call required
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being part of a collaborative healthcare team.
Reporting to the Nurse Unit Manager, you will work collaboratively with clinical and administrative staff to deliver efficient, patient-focused service within a fast-paced surgical environment.
You will make an impact by:
- Delivering daily operational requirements
- Working as part of a dynamic team
- Providing excellent customer service
- Striving for continuous quality improvement
- Participating in personal and professional development
To be successful in this role…
You will bring exceptional customer service skills, acting as the first point of contact both over the phone and in person, and consistently creating a welcoming and professional experience for patients, visitors, and staff. You will be confident managing a range of administrative responsibilities, including data entry, financial processing, and general office coordination, supported by strong computer skills.
To be successful in this role, you will be highly organised, detail-oriented, and able to prioritise effectively in a fast-paced environment. You will demonstrate a proactive and collaborative approach, building positive relationships with a wide range of stakeholders across the organisation.
You will embody Epworth’s Values and Behaviours, showing professionalism, empathy, and integrity in everything you do. With a positive attitude and strong communication skills, you will contribute to a supportive team culture and help ensure the smooth and efficient operation of perioperative services.
You will have:
- Excellent customer service
- A proactive approach and “can do” attitude
- Excellent communication and problem-solving abilities
- Understanding of confidentiality and privacy requirements
- Administrative experience in a health care setting is desired
Position Description Inherent Requirements
We will review applications as we receive them.
About Epworth Richmond
Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.
Additional Information
Why Join Epworth?
At Epworth, it’s a community.
It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
- Salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth
- Relocation assistance is available for approved candidates
At Epworth, we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.
We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.
Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.
For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.