Universal Banker

JobsCloseBy Editorial Insights

ADIB is seeking a UAE National Universal Banker for the Dubai Mall Branch in Dubai, full time onsite, to deliver exceptional customer service, identify customer needs, and contribute to branch success by blending helpdesk and CRO functions within the branch development concept. The role involves handling walk-in customers, resolving inquiries, and proactively offering relevant products and services such as liability onboarding, debit cards, account inquiries, transfers, standing orders, disputes, and e‑statement issuance. Key requirements include solid knowledge of ADIB retail and institutional products, UAE banking practices and Central Bank regulations, cross selling, and computer skills. To apply, tailor your CV to show regulatory savvy, concrete service outcomes, UAE National status, and willingness to work onsite.

Role: Universal Banker 

Location: Dubai Mall Branch, Dubai

Role Purpose:

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. 
• This role is a combination between Helpdesk & CRO under Branch development concept.

• This position is for UAE Nationals only

   

Key accountabilities of the role: 

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card 

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques 
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer 
• Installment Postponement 
• Certificate Issuance 
• E-Statement Issuance 
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time. 

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards 
• Knowledge of Cross Sales 
• Computer skills

This position is for UAE Nationals only.