Universal Banker

JobsCloseBy Editorial Insights

Abu Dhabi Islamic Bank is hiring a UAE National Universal Banker for the BR-Dubai Hills Mall Branch in Dubai. The role combines Helpdesk and CRO responsibilities within a Branch development concept and centers on delivering prompt, proactive customer service, identifying customer needs and guiding them to relevant ADIB Retail and Institutional products. Core duties cover liability onboarding and covered card processes, debit card and account inquiries, transfers and standing orders, disputes, e statements, police letters for returned cheques, and light asset sales with targets to be discussed separately. Candidates should bring solid knowledge of ADIB products and policies, UAE banking regulations including Central Bank rules, cross selling, service standards, and computer skills. Onsite, full time, UAE Nationals only.

Role: Universal Banker 

Location: BR-Dubai Hills Mall Branch, Dubai

Role Purpose:

• This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. 
• This role is a combination between Helpdesk & CRO under Branch development concept.

Key accountabilities of the role: 

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card 

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customers
• Police Letter – Returned Cheques 
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer 
• Installment Postponement 
• Certificate Issuance 
• E-Statement Issuance 
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time. 

Specialist skills / technical knowledge required for this role:

• Knowledge of ADIB’s Retail & Institutional Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards 
• Knowledge of Cross Sales 
• Computer skills

This position is for UAE Nationals only.