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Universal Banker.RBU- Sahara Centre.41.Retail Banking Group

Mashreq
Full-time
On-site
United Arab Emirates

JobsCloseBy Editorial Insights

Mashreq seeks a Universal Banker for the Sahara Centre Express Branch, a full-time onsite Retail Banking role. You will handle cash transactions using teller devices while upholding service standards and supporting Sales, Service for existing and new to bank customers. Core duties include cash handling via TCRs, managing expectations, reducing attrition, driving walk-ins, owning complaints to resolution, promoting digital channels, and achieving KPIs with cross selling. Ideal candidates are university graduates with 2-3 years branch experience, aged 23-30, UAE banking experience preferred, computer literate and tech savvy. To apply, tailor your resume to show precise cash handling, TCR use, customer outcomes, and measurable results; confirm UAE eligibility and include references.

To perform and handle all financial transactions in risk free manner using the latest teller automation devices (TCRs) while maintaining the set service standards at all times. Primary responsibility will be also to operate in the new Model of the Express Branches & cater to Sales, Service & Transaction support to the existing and NTB customers.
  • Manage cash transactions through TCRs at the new express branch model.
  • Strive towards managing customer expectation for each interaction.
  • Minimize customer attrition and reduce liability & service application rejections.
  • Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
  • Take ownership of customer complaints and take them to resolution.
  • Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
  • UBO will be responsible for the achievement of KPI's on personal Banking Products as well as cross selling other segment Products.
  • Thorough knowledge of Retail Banking products, processes services and policies. Banking
  • University Graduate with 2-3 years of Branch Banking experience.
  • Candidate must between the age group of 23-30 years.
  • Preferred candidate must have UAE banking experience a minimum of 2 years
  • Computer literacy and tech savvy.
  • 9
  • Behavioral Competencies