UX & Creative Lead

JobsCloseBy Editorial Insights

Join us as a UX and Creative Lead onsite in the UAE, a full-time role to own the shop onboarding and rewards experience across app and web, while leading cross-team programs like a plan advisor and care program. You will define design system strategy with tokens, theming, motion and accessibility, craft prototypes, and set critique cadences and decision logs, plus govern tooling and adoption across squads while mentoring without direct reports. To apply, emphasize 8+ years in product design with 0→1 and 1→n scale, a portfolio of complex systems, storytelling, and multi market experience including MENA and Arabic, plus leadership and governance of design systems in regulated contexts.

Key Accountabilities

• Define the north star experience for shop, onboard, manage, care, and rewards across app and web
• Lead cross team initiatives such as a universal plan advisor, a bundles and rewards platform, and omnichannel care
• Establish design system strategy including tokens, theming, motion, accessibility, and partner readiness
• Design critical flows and high-fidelity prototypes that unblock ambiguity and set the quality bar
• Set the operating cadence for critiques, design reviews, decision logs, and a lightweight request for comment process
• Co-own quarterly sequencing and scope tradeoffs across squads with a focus on customer value and delivery risk
• Choose and govern tools, file hygiene, branching, and the contribution model for the design system
• Mentor, set growth plans, give calibrated feedback, and support performance reviews without direct line management

Qualifications

• Minimum education level: Bachelor’s in design, HCI, Human Factors, or related field
• Portfolio demonstrating complex systems and cross journey outcomes
• Depth in design systems strategy including tokens, theming, motion, and accessibility
• Executive ready storytelling and stakeholder alignment

Experience

• 8+; years in product design with multiple portfolio scale launches
• Led 0 to 1 initiatives and scaled 1 to n systems across squads or surfaces
• Set or evolved an org level design system with governance and adoption
• Orchestrated multi stakeholder programs across product, engineering, data and machine learning, marketing, and care
• Regular participation in executive reviews with clear narratives and option framing
• Mentored seniors, ran critique cadences, and influenced hiring bars and interview loops
• Operated in regulated or privacy sensitive contexts with consent and data handling constraints
• Worked across multi market and multi language products including MENA and Arabic
• Managed vendor or partner design workstreams with consistency to internal systems

Skills

• Systems thinking and orchestration across journeys and channels
• High leverage IC work on critical flows, prototypes, and UI polish
• Sequencing and trade off framing that balances speed, risk, and customer value
• Coaching, calibrated feedback, and mechanisms that scale quality without heavy process
• Clear org narratives for executives and cross functional alignment

Competencies

Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.

• Think strategically (Level 4 of 5)
• Achieve tangible results (Level 4 of 5)
• Lead breakthrough change (Level 4 of 5)
• Exceed customer expectations (Level 4 of 5)
• Nurture, Inspire and Motivate (Level 4 of 5)
• Target win-win outcomes (Level 4 of 5)