Veterinary Receptionist - Part-Time

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IVC Evidensia Lingfield is seeking a friendly, organised veterinary receptionist to be the first point of contact for clients and patients. The role covers front desk duties, bookings, payments, diary management, prescription requests, stock control and some light lifting, in a refurbished clinic with a cat area and lab. It is 22 hours a week across four days, ideally Mon 9-3, Tue 2-6, Thu 2-7 and Fri 12-7. Benefits include competitive pay, generous leave including birthday leave, family-friendly policies, cycle to work, wellbeing initiatives, academy training and staff pet care discounts. To apply, tailor your CV to highlight calm under pressure, top-notch customer service, multitasking, and experience with bookings, payments and admin; demonstrate empathy, teamwork and a proactive approach to improvements.

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We are seeking a friendly, organised and enthusiastic individual to join our warm, welcoming team in the beautiful countryside of Lingfield. As the first point of contact for our clients and patients, our ideal candidate is accustomed to working well in a team but also able to work individually.  We are looking for someone who is empathetic and has the ability to stay calm under pressure. As a key front-of-house role, you’ll be a reassuring voice over the phone, a friendly face at the desk and an important part of the day-to-day running of the clinic. In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area.  We carry out all first opinion GP procedures, i.e., dental, radiography and operations.  It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.
Main Duties to include
*Attending to clients in person or on the telephone with bookings or enquiries *Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards *Managing the diary, bookings and keeping accurate records *Taking prescription requests and correctly allocating medications for the clinical team to check *Help with stock control, ordering and deliveries (including some light lifting) *Running end-of-day banking *Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs.  *Contributing to improvements and suggestions – we welcome new ideas on how to make things better for our clients, our patients and our staff.
Your shift pattern
This is a part-time position of 22 hours a week, 4 days of the week, ideally Monday 9 am – 3 pm, Tuesday 2 pm – 6 pm, Thursday 2 pm - 7 pm and Friday 12 pm – 7 pm.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave *Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care