Vice President of Enrollment Services

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Alliant University seeks a data-driven Vice President of Enrollment Services to lead Admissions and Enrollment Operations on the Phoenix campus, ensuring a seamless, student-centered journey while driving growth and operational excellence. The VP will oversee CRM and SIS ecosystems and AI tools, partnering with Marketing, Academic Affairs, and Student Services to align strategy and execution. Applicants should bring 8–10+ years of senior enrollment leadership, 5+ years leading cross-functional teams, and a track record of data-driven yield improvements with Slate, Salesforce or Ellucian. To apply, tailor your resume to quantify results, highlight AI or automation initiatives, and show commitment to Alliant’s IMPACT values; travel up to 25% and a flexible schedule.

Alliant University is a professional practice University committed to excellence in four areas:  Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement.  The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations.  Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues.  Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

Our Mission:
Alliant University prepares students for professional careers of service and leadership, and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

Our Vision:
An inclusive world empowered by Alliant alumni.

Our IMPACT Values:

• Inclusion: We value and engage the rich diversity of the Alliant community.
• Mentoring: We provide guidance and create enabling environments for success.
• Passion: We bring enthusiasm, creativity, and authenticity to our work.
• Accountability: We act with integrity and responsibility in all we do.
• Communication: We are responsive, transparent, and respectful in our interactions.
• Teamwork: We collaborate to develop innovative solutions for our community.

Position Overview

The Vice President of Enrollment Services provides executive leadership and strategic direction for the full enrollment lifecycle, from inquiry through admission, matriculation, and transition into the student experience. This leader ensures a seamless, student-centered journey while driving institutional growth, operational excellence, and innovation across all enrollment functions.

The VP oversees Admissions, Enrollment Operations, and key pre-enrollment services, with responsibility for pipeline management, application processing, communications, data insights, and technology ecosystems that support high-performing enrollment operations. The role is highly collaborative, partnering closely with Marketing, Academic Affairs, and Student Services to ensure alignment in strategy, messaging, and execution.

Salary Range: $152,000 to $162,000 annualized, Full-Time, Exempt.

Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans:  Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

Key Responsibilities

Strategic Leadership & Planning

• Lead the development and execution of comprehensive enrollment strategies that achieve institutional recruitment, yield, and start-term goals.
• Use advanced analytics, predictive modeling, and market intelligence to guide decision-making, forecast enrollment outcomes, and optimize resource allocation.
• Collaborate closely with Marketing on integrated recruitment strategies, ensuring alignment of campaigns, messaging, audience segmentation, digital engagement, and brand positioning.
• Evaluate demographic, industry, and competitor trends to inform long-term enrollment planning and strategic positioning.
• Inform and implement institutional dashboards, KPIs, and reporting structures that translate data into actionable insights.

Operational Management, Technology, & AI Ecosystems

• Oversee operations across Admissions, Enrollment Services, and initial onboarding, ensuring accuracy, speed, and exceptional service delivery.
• Lead the management and optimization of the university’s enrollment technology ecosystem, including CRM, SIS, communication platforms, workflow tools, and AI-driven systems.
• Identify, implement, and operationalize technologies (including AI, automation, and predictive analytics tools) that streamline processes, improve applicant experience, and enhance conversion rates.
• Ensure strong compliance and system integrity.
• Drive continuous improvement initiatives to reduce friction in the application and enrollment process, enhancing both efficiency and student satisfaction.

Collaboration with Marketing & Institutional Stakeholders

• Partner with the Marketing team on creative direction, message testing, digital strategy, and campaign performance to ensure enrollment goals are met.
• Provide Marketing with data-driven insights on funnel performance, audience behavior, and ROI to refine recruitment efforts.
• Cultivate and achieve a referral budget to supplement marketing-generated inquiries.
• Work with Deans, Faculty, and Admissions Committees to support consistent and timely admissions decisions.
• Collaborate with Financial Aid, Registrar, Student Finance, and Student Services to ensure seamless student transitions and cohesive enrollment policies.
• Represent Enrollment Services in institutional planning, accreditation discussions, and operational alignment initiatives.

Team Leadership & Organizational Development

• Lead and develop directors, managers, and staff across enrollment units, cultivating a culture of excellence, collaboration, accountability, and innovation.
• Establish clear performance standards, KPIs, and data-informed management practices.
• Invest in ongoing staff development, especially skills related to analytics, technology systems, customer service, and compliance.

Compliance, Reporting & Quality Assurance

• Ensure all admissions and enrollment practices meet federal, state, accreditation, and university requirements.
• Maintain strict confidentiality and integrity of applicant and student data.
• Produce accurate forecasting, performance dashboards, and executive-level reports for senior leadership.
• Oversee regular audits, quality assurance checks, documentation, and compliance processes.

Primary Work Location, Hours & Travel Requirements:

Office Location: Phoenix Campus (3110 N Central Ave Suite G-125, Phoenix, AZ 85012)

Work Hours: Standard office hours; they may be required to work occasional evening or weekend hours.

Travel: Up to 25%.

Qualifications

• Bachelor’s degree from an accredited university required. 
• Master’s degree preferred.
• 8–10+ years of progressive leadership experience in admissions, enrollment management, or related areas.
• Minimum of 5 years overseeing senior-level teams and complex enrollment operations.
• Demonstrated success leading data-driven strategies and enrollment performance improvement.
• Experience with CRM and student information systems (Slate, Salesforce, Ellucian, etc.).
• Strong understanding of enrollment marketing practices, funnel optimization, and digital recruitment trends.
• Exceptional analytical, operational, and communication skills.
• Ability to thrive in a fast-paced, service-focused, technology-supported online university environment.

Preferred Attributes

• Experience managing or integrating AI, automation, predictive analytics, or student engagement tools.
• Background in online, adult, or nontraditional higher education settings.
• Highly collaborative, mission-driven leadership style with strong ethical standards.
• Proven track record of leading innovation and enhancing student experience across the enrollment lifecycle.

Background Check Requirements:
Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University employees who apply for the position.

Additional Information:
Anti-Discrimination Policy: Alliant University prohibits unlawful discrimination, harassment or retaliation in its educational programs, services and activities, and in employment practices, including but not limited to internal promotions, training, opportunities for advancement, terminations, relationships with outside vendors, use of contractors and consultants, and in its admission or access thereto, on the basis of race, ethnicity, national origin or descent, color, creed, religion, sex, age, marital status, disability (including physical, disease, psychiatric or psychological disability), medical condition, pregnancy, veteran status, sexual orientation, gender identification or expression, hair style or texture associated with race, or any other characteristics protected by applicable law.

Alliant University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.
Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Applicants with disabilities and applicants who require assistance completing an application may contact Office of People & Culture (Human Resources) at [email protected] or 858-635-4509.

The California Consumer Privacy Act (CCPA) requires that we provide you with this Notice at Collection for California Employees and Applicants. This notice is about the collection and use of your personal information.  We encourage you to read this notice carefully.

Governing legislation: Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.

Alliant University is a smoke and tobacco free environment.

 Company: Alliant University | Job ID: 286464