Visitor Services Officer (Part Time)

JobsCloseBy Editorial Insights

Glenelg Shire Council is seeking a Part Time Visitor Services Officer to join the Portland Visitor Information Centre, delivering 33 hours per fortnight at $37.97 gross per hour plus super and working onsite in Portland. The job centers on greeting visitors from across Australia and overseas, delivering outstanding customer service and sharing local knowledge to create memorable experiences that entice people to linger in Glenelg Shire. Key requirements include excellent customer service, strong local knowledge of Portland and surrounds, proficiency with Microsoft Office, teamwork and a curious, proactive learning mindset. Apply online with a resume and a concise cover letter addressing the key selection criteria, plus copies of qualifications. Be ready for pre-employment checks and rostered weekend or holiday shifts; apply by 17 September 2026 11:59pm.

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Part Time - 33 hours per fortnight
$37.97 Gross per hour + Superannuation

Our Values| Respect | Integrity | Teamwork | Service Excellence |Innovation


About the Opportunity

If you enjoy meeting people from around Australia and overseas and inspiring them to stay and experience the many attractions of Glenelg Shire, then the Portland Visitor Information Centre has an exciting opportunity available for you to join our team.

This part-time role offers the opportunity to work in a vibrant visitor focused environment while contributing to a positive first impression of our region.

If you’re passionate about great customer service, enjoy sharing what makes Glenelg Shire special and would like to play a role in creating memorable visitor experiences, we’d love to hear from you.

The Visitor Information Centre operates 7 days per week with shifts rostered across the centres opening hours, including some weekends and public holidays, making flexibility and reliability essential.

For further information on the position please refer to the Position Description.

What you need to Succeed

• Excellent customer service skills.
• Strong local knowledge of Portland and surrounds.
• Proficient in Microsoft Office suite.
• Enjoy working in a team environment.
• Curious and enjoy learning.

To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.


Why work for us?
A career with Glenelg Shire Council starts with a desire to go further. Here you will care about empowering our community and see the impact of the work you do.
We have a values-based culture and offer a range of training and personal development opportunities, along with a wide range of benefits for staff including salary packaging options, active social club, 24/7 Employee Assistance Program support, well-being initiatives and salary sacrifice options available for gym memberships.


Glenelg Shire Council is an equal opportunity employer and values workforce diversity and inclusion. We are committed to providing a safe working environment which embraces the diverse backgrounds and experiences of all people while providing positive employment opportunities.


We take pride in being a child safe organisation and are committed to the wellbeing of children and young people, as well as our employees. This commitment is reflected in our recruitment processes.


Our Shire is renowned for its landscapes which include the Budj Bim, National Heritage Landscape, expansive beaches, scenic and rugged coast and national parks.


We respectfully acknowledge the traditional lands and waters of the Gunditjmara people, Boandik people, Jardwadjali people and their respective cultural heritages. Council embraces diversity and is committed to fostering an inclusive community.


Pre-employment Requirements:


All positions with Council are subject to a satisfactory ongoing National Police Check, valid Working with Children Check (Employee), medical assessment and Alcohol and Other Drug Screening.

How to Apply:
To apply for this position please click on the Apply Now button at the bottom of this page. You will be guided to complete our online application form. When submitting your application, please ensure you upload the following supporting documents:
• A brief cover letter demonstrating your suitability for the role, including addressing the Key Selection Criteria detailed in the Position Description.
• Resume.
• Copies of relevant qualifications (if applicable).

Applications Close: Thursday 17 September 2026 at 11:59pm.

Looking for further information please contact:

Name: Mike Risk
Position: Visitor Services Team Leader
Contact Phone: 03 5522 2158

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