Waiter/Waitress - Raffles Club Lounge

JobsCloseBy Editorial Insights

Raffles Club Lounge at Raffles the Palm Dubai seeks a full‑time waiter or waitress to deliver personalized, discreet luxury service to a discerning guest mix. The role covers setting up and breaking down all F&B presentations, pantry inventory control, anticipating guest preferences, maintaining lounge ambiance, and close collaboration with the culinary team, with emphasis on knowledge of beverages, safety, sanitation and VIP guest care. Requirements include a Tourism and Hotel Management degree, at least two years’ experience, strong English, teamwork, and the ability to handle challenging guests in a multi‑cultural setting. Tips: tailor your CV to showcase luxury lounge experience and proactive guest care, quantify achievements, mention OH&S familiarity, and apply through Accor with a focused cover letter.

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

• Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canapés).
• Controlling inventory needed for Raffles Club pantry
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
• The polishing of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness
• Create strong relationships with departments that support Raffles Club primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
• Consistently offer professional, friendly and engaging service
• Have full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team
• Attends daily briefing and notes all information about the guests and functions in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with pro active and personalized service
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements  

Qualifications

• Degree from School for Tourism & Hotel Management
• Good English language verbal and written communication skills 
• Good level of engagement with guests
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel guests and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Minimum two year’s experience as a waiter/waitress