WARD OFFICER

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Brisbane City Council is seeking a part-time Ward Officer for the Walter Taylor Ward Office on a fixed-term contract through early 2028 with potential extension. This 3 days per week role offers a salary of AUD 85,678.83 to 94,825.00 per annum plus super, with remuneration based on full-time positions. After hours or weekend work may be required by agreement. You will provide high level admin and customer service, manage a busy inbox, greet residents, resolve enquiries, help create content for events and social media, and assist with logistics and hands-on tasks. To apply, tailor your cover letter and resume to the duties, highlighting customer service excellence, inbox management, social media or event content experience, and local Ward knowledge, and be prepared for a Criminal History Check. Apply online via the I’m interested button by 23 August 2026.

Personnel Area: Governance and Legal Services

Branch: Governance, Council and Committee Services

Salary Range: AUD $85,678.83 - $94,825.00 per annum plus Superannuation

(Remuneration is based on full-time positions)

Work Type: Temporary Part Time (3 days per week)

Duration: Fixed term contract up until the next quadrennial election in early 2028 with the possibility of extension

Location: Walter Taylor Ward Office

This role will include after hours or weekend work by agreement.

About Walter Taylor Ward:

Walter Taylor Ward lies on the northern side of the Brisbane River in the city's western suburbs, comprised of Indooroopilly, St Lucia, Fig Tree Pocket, Taringa, and parts of Toowong and Chapel Hill. Named after the historic Walter Taylor Bridge, the ward blends leafy residential streets with vibrant student life thanks to the University of Queensland. The area is known for its high educational attainment, strong community engagement, environmental services and initiatives, and mix of heritage homes and modern development.

Ward Officer

A unique opportunity exists for a highly motivated, customer focused person to join the Walter Taylor Ward Office as a Ward Officer. As part of a small team, your role will be to ensure the effective administrative operation of the Councillor's Ward Office as well as liaising effectively with the community, residents and other stakeholders in their interactions with Brisbane City Council. Knowledge (or the ability to obtain) of the local landmarks, streets and community groups is desirable but not mandatory.

Key responsibilities:

• providing high level administrative support including a high standard of customer service in all interactions
• managing a high-volume shared email inbox and greeting residents as they enter the office
• resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents
• collaborating with our team to create high quality content including marketing for our many community events, ideas for our social media posts across multiple platforms and drafting content for our local print publications
• delivering friendly and informed customer service related to local events and community opportunities and challenges.
• assisting the team with the organisation of local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities. Examples include mobile offices, Movies in the Park, new park celebrations
• supporting with hands-on tasks such as loading the van, installing signage and banners, and setting up mobile offices or event spaces as required.

Key Attributes:

• a willingness to learn from our experienced team and adapt to any new opportunities and challenges with a positive attitude
• proficient in Microsoft Office with the ability to lean new software as needed
• knowledge of content creation on key social media platforms (Facebook, Instagram, TikTok, LinkedIn and X)
• well-developed interpersonal, oral and written communication skills
• ability to work both autonomously and as a member of a small team
• highly developed time management and prioritisation skills
• experience dealing with sensitive information in a confidential and appropriate manner
• strong attention to detail and desirable previous experience in database usage
• the ability to compile and create business reports, information sheets, presentations and correspondence (emails and letters including unaddressed and direct mail)

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of the Walter Taylor Ward Office. The ideal candidate will show resilience, empathy and work well within a small team.

This role will include after hours or weekend work by agreement.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. 

Working in Council means delivering excellent customer service to the people of Brisbane. 

This role will require a Criminal History Check.

For more information:  Please email Cassandra Lee via [email protected]

Closing Date: Sunday 23 August 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.