Weekend Customer Service Assistant

JobsCloseBy Editorial Insights

Elior Group is seeking a Weekend Customer Service Assistant for the Hospitals division in Leeds, Saturdays and Sundays (16 hours) onsite. You’ll be the friendly first contact, greeting customers, answering questions, processing transactions, and keeping the service area welcoming while handling inquiries in person, by phone or online. The ideal candidate brings a warm customer oriented approach, clear communication, solid problem solving, staying calm under pressure, and comfort with tills or booking systems. They value potential as well as experience, so demonstrate willingness to learn and to support the team. In your application, share examples of managing busy periods and why you fit Elior’s inclusive culture and benefits.

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Elior Hospitals – Nourishing Those Who Care
In our Hospitals division, we make sure teams, patients, and visitors have access to wholesome, comforting food when they need it most. Because good nutrition isn’t just fuel - it’s part of the recovery journey, and we’re proud to play a role in that.


What you’ll be doing…
As a dedicated Weekend Customer Service Assistant, working Saturdays and Sundays, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.
• Greet and assist customers with queries, purchases, or service requests
• Provide accurate information on products, services, and policies
• Handle customer enquiries via phone, email, and in person
• Resolve complaints or escalate issues where appropriate
• Maintain a tidy, welcoming environment or service area
• Process transactions, orders, and returns accurately
• Keep up to date with company offerings and promotions
• Support wider team with general administrative and operational tasks
Working pattern: 16hrs Per Week | Saturday and Sunday
Job ID: 7269
What can you bring?
• A warm, approachable, and customer-focused attitude
• Excellent communication and interpersonal skills
• Experience in a customer service or front-of-house role
• Strong problem-solving and organisational abilities
• Confidence in using IT systems, tills, or booking platforms
• Ability to remain calm under pressure and manage multiple queries
• A proactive mindset and willingness to support the team


Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!