Westfield Brand Ambassador

JobsCloseBy Editorial Insights

Westfield Genesis Brand Ambassador is a full-time, on-site role in Leatherhead with Hyundai Motor Europe GmbH, focused on delivering a world-class, customer first experience. You will welcome visitors, identify needs for test drives or consultations, coordinate and follow up on appointments, and guide studio guests from presentation to order while keeping the space pristine and updating the CXP system. We seek hospitality or premium retail trained professionals with excellent communication, strong multi-tasking, and a B driving license; automotive experience is a plus. To apply, tailor your CV to highlight service excellence, event support, CRM use, and a genuine passion for Genesis; be ready to work weekends and bank holidays. Benefits include private medical, car scheme, 25 days holiday, pension, and flexible benefits.

Westfield Genesis Brand Ambassador

Full-time, 5 days a week including Bank Holidays and Weekends

Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros. 

Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:  

•    Launched eight new models – with a focus on our electric 3 model lineup  
•    Won multiple industry awards  
•    Opened two Studios in London and one in Edinburgh  

Job Purpose

Are you driven by the pursuit of excellence? In this role, you’ll be at the forefront of providing a world-class, customer-first experience, ensuring we find the perfect balance between customer needs and the premium offerings of the Genesis brand. You’ll play a key role in anticipating expectations, delivering innovative solutions, and creating unforgettable moments that set Genesis apart.

We’re looking for someone who thrives on building connections, understands the art of personalised service, and is always striving to push boundaries in customer satisfaction. If you’re ready to redefine luxury experiences, join us and be part of something extraordinary!

Role Summary:

We want you to:

• Identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
• Welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
• Support the team in the coordination and assignment of appointments (test drive, consultation, other)
• Look after our studio guests from presentation, demonstration to order
• Record all details and information on our CXP system
• Keep up to date with the specification/ additions to our Genesis car range through our internal training system Campus.
• Support of the team in the organisation of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
• If necessary, you take over customer recalls and notifications
• Provide professional, courteous service to customers in studio
• You ensure cleanliness and order in the daily operation in the studio

About you:

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
• Driving license class B
• Outstanding communication skills
• Multitasking ability
• Excellent communication skills
• Ability to deliver a best-in-class customer service

What we offer:

• Private Medical Insurance
• Access to Employee Car Scheme for yourself, friends or family
• Competitive Salary
• Private Medical Insurance
• 25 Days Holidays with option to buy/sell
• Group Income Protection
• Pension 6% Matched
• Great Flexible Benefits including Dental, access to ECS Car Scheme
• Access to Hyundai Sponsored events