Workforce Scheduler | Monday - Friday 38 hours | Balcatta Support Centre

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Balcatta based permanent full‑time Workforce Scheduler at Sodexo will source labour from contingency pools, maintain rosters and oversee the Time and Attendance payroll for frontline staff, all while coordinating with sites across Australia. The role is Monday to Friday with the option to work from home twice a week, ideal for someone who thrives in fast paced, high volume environments and values accuracy, service and collaboration. Critical strengths include Excel expertise, rostering principles, strong communication, and the ability to manage multiple schedules and stakeholder expectations. To apply tailor your resume to show contingency labour management, payroll experience, and site coordination, highlight FIFO exposure, and note your availability.

Company Description

Do you have a passion for shaping and influencing company culture? If so, we want you to join our team! 

Due to continued growth, we're looking for a Workforce Scheduler to join the Sodexo team.

This permanent full-time role is based at our Balcatta head office, working Monday to Friday, with the flexibility to work from home twice a week.

Reporting to the Workforce Scheduling Lead, you'll be responsible for sourcing labour from our contingency and agency relief pools to meet staffing demand across our Australian sites, as well as scheduling and managing our Time & Attendance payroll system for frontline employees

Job Description

Who are we looking for?  
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.

You will consider yourself a well organised, self-motivated individual and a customer service professional. You are an experienced administrator with excellent Excel knowledge and are ready to work in a fast-paced environment with a great team. This role would suit someone from a site admin, mobilisation or recruitment background.

Role Responsibilities

• Maintain employee and site rosters in accordance with approved templates, systems and processes. Work closely with Talent Acquisition supporting site access (site specific) close out for new hires (as required).
• Ensure trackers, processes and reporting tools are followed, maintained and updated in accordance with work instructions/ best ways of working.
• Communicate in a professional manner with internal and external stakeholders providing an excellent customer/employee experience and a high level of customer service, providing a seamless experience for site managers and employees.
• Conduct weekly meetings with Sites as per the agreed national template encompassing all matters related to labour scheduling, vacancies, HR performance, time & attendance system utilization etc.
• Based on the roster, identify labour shortfalls to demand. Filling contingent labour requests to meet the demand by organising and assigning shifts to employees from contingent labour pools, ensuring they meet site access requirements
• Follow established processes and approvals regarding labour approved over histogram and appropriate categorisation
• Resources are scheduled, filling vacancies as per procedures, and within designated time frames.
• Ensure the contingent labour pool for the designated site/ region is at the right level, all site access is valid and in date, candidate availability is updated and known and relationships, multi-mode communication is used pending the importance of the request ie. Phone, Email, Text.
• Monitor site operational and labour changes due to unplanned absence or changes in forecast, ideally 3 weeks out from day-of-operations, at minimum 1 week

Knowledge & Skills

• Thorough understanding of recruitment, scheduling and rostering principles.
• Patience in dealings/ undertaking activities due to various interfaces.
• Ability to provide a high level of Customer Service.
• Ability to work in a methodical manner ensuring compliance to all elements.
• Ability to identify and manage (with collaboration) HR matters.
• Excellent English communication skills (reading, writing, and speaking).
• Excellent problem-solving skills. Effective time management skills and the ability to prioritise.
• Organisational Skills: Able to manage multiple schedules and shift plans with accuracy

Qualifications

• Business Administration (Desirable)
• HR Certification (Desirable)
• Secondary High School Certification
• An excellent knowledge of the Microsoft Office package, particularly Excel & Outlook 
• Understanding of rostering principals
• Relevant experience in same or similar industry, FIFO experience preferred
• Excellent planning & people coordination skills
• Strong communicator who contributes to good working relationships 
• Organised with effective time management skills  
• Experience in a Payroll or Employment Relations role (desirable) 

Additional Information

Why choose Sodexo?   
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

How to apply?   
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!