Working Student – Customer Experience & Digital Operations (m/f/d)

IFA Berlin, the team behind one of the world’s leading tech shows, is seeking a Working Student – Customer Experience & Digital Operations (m/f/d) to join its Berlin onsite crew. The part-time role is designed for a student who loves talking to people and has a growing curiosity about digital tools. You’ll help visitors and exhibitors, while shaping digital service processes that smooth the path from ticketing to the event itself.

In this position, you’ll respond to inquiries, help refine the AI chatbot and knowledge base, and look for ways to make customer support faster and more user-friendly. You’ll also pinch-hit on on-site support during the event setup and throughout IFA, contributing to a smooth, client-first experience.

Day-to-day at the IFA floor

You’ll split time between helping people remotely and lending a hand on site. When questions come in by email or phone, you’ll guide visitors and exhibitors about tickets, invoices, the event app, and visa details, and you’ll route requests to the right teams when specialized help is needed. A core part of the role is shaping templates and knowledge base articles so responses are consistent and the back-and-forth with customers gets quicker over time. You’ll also look for opportunities to cut down repetitive inquiries by leveraging automation and self-service options. Alongside this, you’ll help keep exhibitor data accurate in the exhibitor portal and the CRM, supporting better digital workflows across the board. On campus days, you’ll be there to support the team during setup and through the event, contributing hands-on help as needed.

What you bring to the table

Here's what would make you a strong fit for this hands-on student role.

• You are currently enrolled as a student, enjoy talking with people, and have an interest in digital technologies, with a structured, service-oriented approach and solid organizational skills

Ideally you also bring these extras to the table:

• Studies in Business, Communications, Event or Tourism Management, or a related field
• Strong interpersonal skills and confidence communicating with customers by email and phone
• Excellent German and English abilities, with other languages seen as a plus
• Comfort using digital tools and an interest in AI and automation
• A reliable, independent mindset and a solutions-focused approach
• Availability to support on-site work during event setup and throughout IFA, from late August to early September

Pay, benefits and practical details

The role provides a genuine window into the workings of a major international show, with hands-on opportunities to influence customer experience and digital services. You’ll gain practical experience with CRM systems, AI chatbots and other digital service platforms, all while collaborating with an international team of exhibitors and visitors from around the world. The position offers independent responsibilities and space to contribute your own ideas. Working hours are flexible, up to 20 hours per week during the university term, with the possibility to take on more hours during semester breaks by agreement. The office is modern and located in the heart of Berlin, and there are corporate benefits to enjoy as part of the package.

Advice for applicants

First, make your student status and your study focus the headline of your resume. Lead with that you’re a current student in a field related to business, communications or events, and say you’re available during the late August to early September window for IFA. Tie this to a customer-facing background or projects where you handled inquiries, explained processes, or supported digital tools.

Show how you’ll prove you can handle multiple inquiries and still stay organized. Cite a concrete example where you balanced several requests, used a ticketing or CRM system, and kept customers satisfied in a timely way, preferably in German and English. If you’ve worked with AI chatbots or created knowledge base articles, point to those experiences and the outcomes you achieved.

Be ready to speak about on-site support at a large event. Have a short story ready about a time you helped others during a live project and what you learned about coordinating with cross-functional teams. Prepare to explain how you’d approach improving self-service options and what metrics you’d use to judge success.

Smart question to ask: which CRM and exhibitor-portal tools does the team currently rely on, and what would a successful first quarter look like for someone in this role?