Working Student - Technical Support (m/f/d)

JobsCloseBy Editorial Insights

voize is seeking a Working Student in Technical Support in Berlin, part-time and onsite, to keep 1,000+ care facilities running by quickly diagnosing and fixing issues across the app, network and integrations. You will own cases end-to-end, debug German care-software integrations and on‑prem configs, untangle firewall and certificate problems, monitor system health during your shift, and turn recurring issues into fixes and runbooks. To stand out, show active enrollment in computer science or a related degree, solid Windows/Linux fundamentals and networking basics, plus any exposure to observability tools like Grafana or Sentry or a strong eagerness to learn. Highlight German C2 and English, willingness for rotating evening/weekend shifts, calm under pressure, and a collaborative approach; perks include flexible hours, Deutschlandticket reimbursement, and 25 vacation days plus your birthday off.

🎤 Why voize? Because we're more than just a job!

voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.

💡 Your Mission: Keep 1,000+ care facilities running

As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.

🚀 Your Daily Business - No two shifts are alike

• Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations

• Debug integrations and on-prem configs for German care software systems

• Untangle customer-side IT issues like firewalls, proxies, and certificates

• Monitor system health during your shift and support incident response

• Turn recurring issues into fixes - contribute to root-cause docs and runbooks

🤝 Your Skillset - What you bring to the table

• Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract

• Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)

• Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast

• Available for rotating evening/weekend shifts, calm and clear under pressure

• German at C2 level, plus good English

🌱 Growing together - what you can expect at voize

• Flexible working hours because you know when you work best!

• reimbursement of the "Deutschlandticket"

• 25 days of vacation – and your birthday off

✨ Ready to talk? Apply now! 🚀

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!