Workplace Support

JobsCloseBy Editorial Insights

Colliers Workplace Management Services in Melbourne seeks a full‑time, onsite Workplace Support professional to deliver first‑class front‑of‑house service, own workplace events, and keep meeting rooms, AV, mail and facilities running smoothly. You’ll create memorable experiences for visitors and support business groups while upholding a friendly, efficient service culture. The role suits someone with at least 2 years in hospitality, administration or workplace management, strong customer‑facing and B2B skills, and the ability to prioritise under deadlines and collaborate well. To apply, tailor your resume to highlight front‑of‑house, events and client service, quantify outcomes, and reflect flexibility for rostered hours and after‑hours activity; note Australian residency and readiness for police checks.

Company Description

At Colliers Workplace Management Services (Colliers WMS), we strive to create vibrant and thriving workplace environments where every individual can be their best. Our commitment to service excellence is unwavering as we provide our clients a Workplace of Choice. Our collaborative culture sets us apart as we support you become true specialists and provide the long-term structure and platform to accelerate your success.

Job Description

Colliers Workplace Management Services seeks an exceptional candidate to join our team, whose purpose is to build a sense of community, connection, and belonging through delivering best-in-class service within the workplace and operations.

As a member of Workplace Support, you will be at the heart of the action in our client’s corporate site located in Melbourne.  In this role, you will be the driving force behind creating unforgettable experiences for our visitors and occupants, ensuring every interaction is seamless and memorable. Additionally, you'll be a pivotal support for business groups, championing their workplace objectives and ensuring our service points deliver efficiently.

Key accountabilities will include, but not be limited to -

• Provide the first point of contact for visitors and clients, offering a professional and welcoming front-of-house experience.
• Own workplace events and experiences, and create enjoyable and memorable interactions, driven by our client’s brand and culture.
• Uphold operational excellence for workplace experiences, fostering a "happy to help" atmosphere across all workplace support touch points.
• With efficiency and accuracy, administer the workplace including meeting rooms, AV facilities, mail, and parcel facilities.
• Assist in the maintenance of the client areas to provide the best working environment and functionality for all employees and visitors.

Qualifications

As a collaborative and driven member of the operations team, ideally with experience within the administrational or hospitality sector, we ask that you demonstrate the following:

• Minimum 2 years of hospitality, administration, or workplace management experience, specialising in customer-centric events, preferably within luxury or hospitality sectors.
• Customer-centric experience in business-to-business and customer-facing, environments.
• Results-oriented with strong communication skills and impeccable presentation, paying attention to detail.
• Proficient in assessing and prioritising workload within deadline-driven environments, understanding sometimes priorities change.
• Thrives on teamwork, collaborating to overcome obstacles and achieve collective success.

Additional Information

This position is a full-time office-based role in Melbourne, servicing general office operating hours on a flexible roster (40hrs per week) that also may support limited after-hours event activity.

Our commitment to providing a safe and secure work environment necessitates thorough national police checks. To support this screening, only candidates with Australian residency will be considered.

This dynamic workplace support role is ideal for experienced customer service professionals ready to transition into the corporate sector. The position encompasses a variety of disciplines that may lead to multiple career pathways. Join us and be part of a diverse and inclusive culture that celebrates success and values creativity and collaboration.

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