Academic Assist Officer

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Griffith University seeks an Academic Assist Officer to provide operational learning and teaching administrative support at the Nathan campus, full-time onsite. You will handle staff queries, resolve course design requests, and help develop just-in-time support materials with the Academic Assist team. Requirements: proven tertiary sector experience in learning and teaching systems support, broad knowledge of LMS, Curriculum Management and ERP systems, strong problem solving and communication, and a collaborative approach. How to apply: tailor your cover letter, attach your CV and three referees, confirm Australian working rights, and submit by August 9 11:59pm AEST. Salary: HEW Level 5, 82,415 to 92,456 plus 17% super. Griffith champions diversity and inclusion and may require cross-site work.

Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

As an Academic Assist Officer, you will play a pivotal role in the delivery of timely operational learning and teaching administrative and systems support to academic learning and teaching staff. In this role you will assess user queries related to the administrative processes and educational platforms used in the operational delivery of learning and teaching activities, resolve simple course design requests and contribute to the development of just-in-time support materials for both staff and students.

This position works with colleagues within the Academic Assist team and across CCEE to provide integrated support services for learning and teaching delivery.

Other responsibilities include:

• Provide expert operational support for Course Convenors, Program Directors and other staff on learning and teaching administrative and systems queries.
• Develop knowledge of relevant learning and teaching systems (including the Learning Management System, the Curriculum Management System, Grade Management System, timetabling, Peoplesoft), as well as relevant policies and practices to ensure accurate support.
• Investigate issues/problems associated with the use of learning and teaching administrative and educational systems, liaising with other business areas (where needed) to provide effective resolutions.

About you

To be successful in this role, you will have:

• Demonstrated experience in providing high-level learning and teaching systems support, within the academic, education or tertiary sector.
• A broad understanding of  learning and teaching systems (e.g. Learning Management Systems, Curriculum Management Systems and/or Enterprise Resource Planning systems) and/or course administration business processes.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• An understanding of working within and across teams for effective support service delivery.

What we can offer

This is a continuing full-time position and will primarily be based at our Brisbane South (Nathan) campus. As Griffith is a multi-site University you may be required to work across other locations.  

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary range 
The full-time base salary is HEW Level 5, $82,415 - $92,456 + 17% superannuation. The total FTE package will be in the range $96,426 - $108,174 per annum.

Qualifications

Additional Information

Why Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Generous leave entitlements including paid parental leave and leave loading
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description)
• Current curriculum vitae/resume including full contact details
• Names and contact details of at least three professional referees (no contact will be made without your permission)

Applicants must have Australian working rights. VISA sponsorship is not available for this position and successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Aaron Wells, Academic Assist Team Leader at [email protected]

Closing date: Sunday 9th August at 11:59pm AEST.  All applications must be submitted online.

Please allow at least 1 – 2 weeks from the closing date to expect an application update.