Accommodation Coordinator

UP Education is expanding its team with an Accommodation Coordinator to support international students, particularly those under 18, as they start their study journey in New Zealand. The role sits in Auckland CBD, full-time and on-site, and forms part of UP International College New Zealand, the university pathways arm of UP Education. The company partners with respected universities to help international students transition into English-speaking degree programs across NZ and Australia. This position would suit someone who enjoys coordinating housing, welfare processes and logistics, and who thrives helping families, agents and providers stay well informed.

The Accommodation Coordinator role is hands-on and student-focused. The successful candidate will manage accommodation arrangements, from homestays to Designated Caregiver placements, while handling enquiries, invoicing and payment follow-ups. They’ll work closely with students, their families, agents, providers and internal teams to ensure everyone has the information and support they need to feel secure and well cared for.

Day to day, the role covers coordinating accommodation for international students and supporting Under 18 welfare processes. It includes managing the Under 18 Holiday Plan, distributing forms, following up with students and families, and confirming arrangements with accommodation providers. In addition, the coordinator responds to enquiries from a range of stakeholders, organises accommodation changes and transfers, issues invoices and tracks payments, and keeps accurate records across relevant systems. The position also requires resolving issues in collaboration with accommodation providers and the wider team, and participating in a rotating roster to cover a 24/7 emergency phone for after-hours support. The role demands the ability to juggle competing priorities, stay on top of follow-ups and adapt when plans shift, all while maintaining a proactive, student-centered approach.

The Right Candidate For The Accommodation Coordinator Role

The company is looking for someone who is organised, proactive and comfortable in a busy environment where priorities can change. The right candidate can manage workload, keep track of details and ensure important tasks don’t slip through the cracks. They won’t be afraid to ask questions or seek clarification when needed and will be happy to roll up their sleeves to find practical solutions. They should enjoy working with people and understand the importance of delivering a supportive and responsive experience for students adjusting to life and study in a new country.

• Previous experience working in student accommodation, accommodation coordination or a similar environment
• Strong organisational and prioritisation skills, with the ability to manage multiple tasks and follow-ups at once
• A proactive, hands-on approach and the confidence to ask questions and seek support when needed
• Excellent communication skills and the ability to build positive relationships with students, parents, agents, providers and internal teams

• Experience working with international students or within the international education sector would be an advantage
• Strong attention to detail when managing documentation, records, invoices and payments
• Confidence using Microsoft Office and CRM or student management systems, with the ability to learn new systems quickly
• Empathy and sound judgement when dealing with student welfare matters or sensitive situations
• The ability to work effectively with people from a wide range of cultural backgrounds

Advice For Applicants For The Accommodation Coordinator Role

Lead your resume with any relevant experience in accommodation coordination or welfare for under-18 students, making sure it’s clear how you’ve helped create a safe and well-supported housing experience.

Show concrete examples of your must-have skills, such as how you’ve managed multiple tasks at once, kept up with follow-ups, and used a CRM or student management system to keep records accurate and invoices paid on time.

Be ready to discuss scenarios you would handle in interviews, such as managing after-hours emergencies, supporting students and families, and navigating sensitive welfare matters with empathy and professional judgment.

Ask a smart question about the role’s 24/7 emergency roster, how success is measured in the accommodation and welfare processes, or how the Under 18 Holiday Plan is coordinated across teams.

How To Apply For The Accommodation Coordinator Role

To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.