Account Executive Hilton Direct
HiltonJobsCloseBy Editorial Insights
Hilton Direct Middle East & Africa is seeking an Account Executive to manage group and meeting inquiries for a portfolio of Hilton properties, reporting to the Senior Manager. The role centers on delivering industry leading service in the Arabian Peninsula luxury market, building strong client relationships, identifying needs, presenting tailored proposals, and converting opportunities into business while bridging accounts and hotels. You will track performance against targets with ROI in mind and ensure proposals and contracts are accurate. Requirements include proven hotel sales experience in Groups or Conference and Events, English fluency, and a high school diploma; a BA is preferred, plus Salesforce and Microsoft Office. To apply, highlight measurable wins, Middle East luxury experience, collaboration, and a proactive client focused approach.
Position Statement:
Hilton Direct Middle East & Africa is looking for an Account Executive to manage the group and meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Senior Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers based primarily across the Arabian Peninsula and Luxury market with a focus on developing relationships and increasing conversion.
Position Summary:
The Account Executive will manage group and meeting inquiries of an assigned portfolio of clients in HWS office, increasing business and productivity from them, with support and direction from the Senior Manager, Hilton Direct, in line with the overall Hilton Direct strategy.
Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels
Identify and qualify group and meeting needs of clients, presenting suitable solutions and proposals; convert business opportunities into business transactions
Acts as communicator between accounts and hotels, shares brand knowledge with clients and client knowledge with hotels
Documents development of business opportunity within relevant systems and reports them accordingly; with the support of the Group Sales Support role
To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values
To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels
- Assesses actual performance compared to targets
- Enforces policies and procedures to improve overall operations and effectiveness.
- Ensure proposals and contracts presented negotiated with customers are checked / validated
- Support accurate communication of sales promotions and information to relevant people
- Coordinate any required administrative work in terms of reporting of figures
Participate in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager
Update manuals and other department related documents; support trainings for new team members
Adheres to measurements of ROI to ensure overall effectiveness
Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct
Direct Reports:
None
Specific job Knowledge, Skill & Ability
Effective collaborative skills to build positive relationships with internal and external stakeholders
Strong administrative and organizational focus to work in a highly structured way
Persuading and influencing skills
High level of verbal and written communication skills
Willingness to develop and take responsibilites while working within a team but also self-dependent
Good knowledge of market segments
Understanding of competition and marketing strategies
Able to manage conflict
Good in interpreting and analysing data
Proficient in Microsoft Office applications
Usage and knowledge of other Sales Systems, e.g. Salesforce
Understanding of sales process; tools, measurements and systems
Understanding of business needs of hotels and clients
Fluency in English
Required Qualifications
Minimum Education: High School/ GED
Minimum Years of Experience: Years of Overall Experience
Minimum Years of Experience: A Year of Specialized Experience
Proven hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is a required
Preferred Qualifications
Education: BA/BS/ Bachelors Degree