Account Management Team Leader

JobsCloseBy Editorial Insights

Klipboard, formerly Kerridge Commercial Systems, seeks an Account Management Team Leader to oversee the UK Internal Account Management team in Hungerford, focusing on customer satisfaction, strategic relationships and growth. You will lead, coach and develop the team, set KPIs, and ensure a smooth cross-functional customer journey with Sales and Operations while pursuing revenue opportunities and resolving escalations. Ideal candidates have 3+ years in account management with 2–3 in a lead role, a proven record of revenue growth and retention in B2B SaaS or digital, and strong stakeholder management with data-driven decision making; knowledge of Klipboard/KCS products and HubSpot is a plus. We offer a flexible hybrid policy and an inclusive culture; if you don’t meet every criterion, apply anyway with transferable skills.

Klipboard’s brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. 

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.  Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.  Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Our passion is to provide customers with an advantage in their incredibly competitive world.  We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

Great Software solutions don’t happen without great people.  We have the best software solutions for our market because we have the best people.

As the Team Leader for Internal Account Management, you will oversee a team of Internal Account Managers in the UK. Together, you will focus on enhancing customer satisfaction, strengthening key customer relationships, ensuring consistent service excellence, and driving strategic growth across our customer base. This role requires close collaboration with internal departments and provides the autonomy to work independently and implement effective solutions.

Key Responsibilities: 

Team Leadership & Development

• Lead and motivate the Internal Account Management team with a clear focus on growth, customer satisfaction, and high‑quality service delivery.
• Establish clear KPIs, monitor performance, and support development through coaching, training, and recruitment where required.
• Ensure team alignment with company processes and drive continuous improvement in ways of working.

Customer Relationship Management

• Maintain and grow strategic customer relationships, acting as the senior point of contact for key accounts.
• Develop a deep understanding of customer organisations, including their Decision-Making Units (DMUs), to strengthen engagement and influence.
• Oversee and support the effective resolution of customer issues, challenges, and escalations.

Sales & Commercial Growth

• Take responsibility for sales performance, driving both individual and team efforts to deliver key growth targets.
• Identify and pursue commercial opportunities that stimulate revenue growth and support customer retention.
• Guide the team in providing tailored solutions that enhance customer value and long-term partnerships.

Cross-Functional Collaboration

• Work closely with internal departments—including Sales, Operations, and other Account Management functions—to ensure cohesive service delivery and a seamless customer journey.
• Maintain strong cross-functional collaboration with Account Management teams, offering support for escalations and sharing best practices.

Market Insight & Innovation

• Identify market trends and customer needs, translating insights into new ideas, improved processes, or innovative customer-focused solutions.

• Contribute actively to strategic initiatives that enhance competitiveness and customer experience.

Skills, Knowledge and Experience:

Qualifications & Experience

• Minimum 3 years of experience in account management, customer relationships or business development, of which 2-3 years in a lead role 
• Demonstrable success in customer satisfaction, revenue growth and customer retention. 
• Experience in a dynamic B2B environment and knowledge of the business landscape in the UK 
• Experience in technology, SaaS or digital sector 
• Strong communication skills and experience with stakeholders at various levels. 
• Strategic and results-oriented in managing accounts and achieving growth. 
• Skilled in coaching, motivating and developing teams. 
• Analytically strong and decisive based on data.

Desirable Skills

• Knowledge of KCS applications in the Distributor sector
• Knowledge of the general Distributor sector
• Appreciation for all products and services within the Klipboard offering
• Familiar with CRM tools, HubSpot is a plus.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. 

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.