Account Manager

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Coface in Auckland seeks an Account Manager to cultivate and expand relationships with existing and new accounts, drive renewal targets and revenue, and upsell Coface solutions such as Trade Credit Insurance, Business Information, and Debt Collection. The role requires proactive portfolio monitoring, accurate forecasts, six reviews with client stakeholders, contract negotiations, and ensuring SLAs and NPS targets are met. Ideal candidates have 3-5 years in account management, a degree in business or finance, and a solid track record of revenue growth. Apply with a tailored resume and a results focused cover letter that highlights negotiation wins, cross functional collaboration, and readiness for hybrid work after month one.

Company Description

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

• To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets  
• Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
• Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives
• Provide monthly forecast for the portfolio split by accounts
• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
• Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
• Identify new use cases/departments to expand the Coface solutions for clients
• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
• Track and manage SLAs as per contract to ensure they are within the agreed limits
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
• Be responsible for negotiations with clients on renewal of contracts and pricing
• Responsible for derogation request if required on products, contracts and pricing
• Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
• Accuracy in forecasting of sales and revenue targets.
• Ensure client NPS scores meet or exceed global benchmarks

Qualifications

• Degree or diploma in a relevant discipline – Business, Economics, Finance
• 3-5 years of professional experience in account management.

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care