Account Manager

Impel is hiring an account manager to support its growing UK automotive client base. This is a full-time role that is work-from-home, with travel to client sites as needed.

Impel offers an industry-leading digital engagement platform for automotive dealers, wholesalers, OEMs and third-party marketplaces. The end-to-end omnichannel solution uses shopper behaviour data and AI to deliver highly personalised experiences at every stage of the customer journey. Impel’s merchandising, communications, marketing and imaging tools integrate with major website, CRM and DMS platforms. To date, the company has delivered more than 9 billion shopper interactions across more than 50 countries. To learn more about Impel, visit www.impel.ai.

As the Account Manager, you’ll be the primary contact for existing customers, responsible for managing relationships, retention and growth across your portfolio, and for sharing performance metrics and insights to position Impel’s products as best in class. You’ll work closely with clients to understand their business and match their needs to Impel’s offerings. The successful candidate will join a small but rapidly scaling UK team that represents customers across the breadth of the country’s automotive retail sector. While the role is home-based, the team collaborates through scheduled conference calls, monthly and quarterly meetings, and social events to keep things cohesive and inclusive.

Impel emphasises results through a strong AI operating system for automotive retail. The company notes it has delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. This is a chance to contribute to a growing platform that aims to unify the entire customer journey for retailers and OEMs. For more about Impel, visit impel.ai.

What your days look like in client success

Your daily work centers on building and maintaining strong relationships with key stakeholders in your client base, delivering white-glove service as the main point of contact for all client questions and needs. You’ll deliver regular reviews and in-person meetings that demonstrate market awareness, advertising dynamics, and how Impel can help clients reach their goals. You’ll also partner with colleagues from other teams to ensure campaign structures and strategies align with client business objectives, while quickly identifying and resolving any barriers to success by coordinating internal resources. You’ll feed customer insights back to Product teams to inform new features and enhancements, and you’ll ensure client requests are addressed with urgency and professionalism, all while documenting ongoing engagement in Salesforce and contributing to projects or initiatives as needed. Supporting teammates when necessary is part of the role as well.

What you’ll need to bring

• Experience in fast-paced SaaS environments, with automotive retail experience considered ideal
• A strategic mindset that uses data and insights to grow relationships by identifying and solving problems
• Motivation and comfort working remotely, with readiness to travel to client sites as required
• Ability to work effectively with a wide range of people across different teams
• Excellent organisational skills and strong written and verbal communication
• A track record of setting clear goals and delivering results with accountability
• Strong time-management skills and the ability to manage multiple client projects at once
• Comfort solving problems quickly and creatively in a fast-paced setting
• Proficiency with Microsoft Office and Google Workspace
• A positive, customer-first attitude
• The ability to learn quickly and adapt to change
• Undergraduate degree preferred or 1-3 years of relevant work experience

Compensation, perks and working details

The role is based in the United Kingdom and is 80% home-based with some client travel. The position is full-time and sits within a UK team that represents customers across the automotive retail sector. Impel describes the environment as collaborative, with regular conference calls and scheduled in-person or virtual gatherings such as monthly and quarterly meetings and social events. Specific salary and benefits are not disclosed in the description.

Three to four tips to help you stand out

Put your SaaS and automotive retail experience near the top of your resume so it’s obvious you’ve worked in fast-moving environments and with automotive clients.

Show how you’ve used data and insights to grow client relationships by including a concrete example with measurable outcomes and the metrics you tracked.

Be ready to discuss how you’ve used Salesforce to document engagement and coordinate cross-functional work, and share a specific instance where your records helped accelerate a project.

Explain how you’ve balanced remote work with client travel in the past, and outline your approach to staying organised across multiple projects and teams.