Account Manager

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Account Manager at Coface in Auckland is a full-time onsite role focused on building and sustaining strong relationships with existing and new accounts to maximise renewals and long-term revenue, while deepening broker and client engagement to upsell Coface solutions. You will create account plans, deliver monthly forecasts by portfolio, manage SLAs and contracts, resolve inquiries, negotiate renewals and pricing, and conduct six-month reviews to demonstrate impact. The ideal candidate has 3-5 years in account management and a relevant degree; hybrid work is available. Tips for applying: tailor your resume with quantified revenue wins, renewal improvements and upsell results, highlight cross-functional collaboration, contract negotiations and product knowledge, and craft a concise cover letter linking your achievements to Coface’s goals and the six-month milestones.

Company Description

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

• To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets  
• Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
• Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives
• Provide monthly forecast for the portfolio split by accounts
• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
• Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
• Identify new use cases/departments to expand the Coface solutions for clients
• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
• Track and manage SLAs as per contract to ensure they are within the agreed limits
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
• Be responsible for negotiations with clients on renewal of contracts and pricing
• Responsible for derogation request if required on products, contracts and pricing
• Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
• Accuracy in forecasting of sales and revenue targets.
• Ensure client NPS scores meet or exceed global benchmarks

Qualifications

• Degree or diploma in a relevant discipline – Business, Economics, Finance is desirable
• 3-5 years of professional experience in account management.

Additional Information

• Opportunities to learn:  Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance
• Hybrid working model: Flexible workplace with possibility for hybrid work
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Engaging: high performance work culture in an inclusive workplace
• Exciting Employee Benefits: Includes Health Care