ACCOUNT MANAGER

Rent-2-Own, based in London, Ohio, is looking for a full-time Account Manager to join the team onsite. The company helps customers move from renting to owning the products they love, and they’re looking for someone who can champion the customer’s journey, not just collect payments. The role sits at the intersection of customer advocacy, problem solving, and thoughtful negotiation, with a focus on keeping each agreement on track even when life gets in the way.

The successful candidate will be the primary point of contact for active customers, acting as a practical consultant who builds trust, offers smart options, and helps customers stay on course toward ownership. This is a role that blends office work with field presence in the community, so you’ll get to use both your people skills and your problem-solving instincts. If you enjoy meaningful conversations, solving puzzles for customers, and proving you can keep agreements alive, you’ll likely feel at home here.

In short, this position is for people who connect with others, stay composed under pressure, and bring energy to every call or visit. If you’re excited about guiding customers toward ownership, partnering with them through challenges, and representing the brand in the field, this could be your next role. Feel free to visit www.r2o.com/career for more information about the company.

Day-to-day work that keeps customers on track

You’ll act as the go-to contact for active customers, keeping their progress toward ownership front and center. Your days will mix proactive outreach with thoughtful problem solving, aiming for solutions that protect the customer’s interests while supporting the business. You’ll review each account, plan targeted touches, and ensure every interaction adds value and clarity to the path forward.

Part of your routine is maintaining personal connections rather than sending generic messages. You’ll manage your own set of customer accounts, following up on returns at important milestones, re-engaging customers who may have drifted away, and using careful, authentic communication to build real rapport. In the field, you’ll represent the brand with professionalism, whether you’re checking in with a customer in person or handling a retrieval with care.

Across the day you’ll spot opportunities to move things along, whether that means arranging a new agreement, adjusting terms to fit a customer’s situation, or simply guiding them toward the next milestone. You’ll balance attention to detail with timely action, ensuring payments are processed accurately and every interaction is documented so records stay precise.

What you’ll bring to the table

To thrive in this role, you’ll rely on a mix of sharp communication, problem-solving chops, and a calm, determined mindset. You’ll need to be comfortable talking with a wide range of people, guiding conversations toward outcomes that work for both sides while maintaining appropriate boundaries. Familiarity with technology and a knack for navigating CRM and POS systems will help you stay organized and responsive.

• Exceptional interpersonal skills that let you persuade, listen, and stand your ground when needed
• A love of solving problems and finding workable deals that satisfy both customer and business needs
• Resilience in tough conversations, keeping a friendly and constructive tone throughout
• Tech fluency that translates to efficient use of CRM and POS tools

Pay, benefits and practical details

The role is full-time and onsite in London, Ohio, with time split between the office and community visits. The perks emphasize a meaningful mission, independence in your day-to-day, and ongoing professional growth as you gain leadership-ready experience. You’ll experience the satisfaction of helping customers achieve ownership, while enjoying the variety that comes from working both in the office and out in the community.

In this position you’ll perform a blend of structured responsibilities and field interactions, representing the Rent-2-Own brand in the field and keeping customer records accurate and up to date as payments are processed precisely. The description outlines a clear path for development and leadership opportunities, alongside the hands-on work that keeps customers moving toward ownership.

Advice for applicants

Lead your resume with examples that show you’ve managed ongoing customer relationships and moved accounts toward ownership or successful resolutions. Highlight roles where you balanced empathy with clear boundaries and delivered outcomes that benefited both the customer and the business.

Be ready to demonstrate the must-have strengths with concrete stories. Pick two or three scenarios where you communicated effectively, resolved a problem for a customer, and handled a challenging conversation without losing your composure. If you’ve used CRM or POS systems, give a quick rundown of the tools you’ve mastered and the kind of tasks you completed with them.

Prepare for interviews by thinking through how you’d handle typical situations the team faces, such as negotiating options to keep a customer’s agreement intact or planning outreach that rekindles a dormant account. You may be asked to role-play a conversation, so practice showing both empathy and firmness in your responses.

One smart question to ask is how success is measured for this role, whether the emphasis is on maintaining customer relationships, ensuring timely payments, or a balance of both, and how field work is structured within the weekly workflow. You could also ask about what a typical week looks like between office days and community visits to get a better sense of the rhythm.